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  #1  
Old 02-22-2018, 05:14 PM
jw671 jw671 is offline
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Join Date: Feb 2018
Location: Guam
Posts: 4
Default Problem with trying to Purchase products

Hello,

Im trying to buy the Artists Cloud monthly Plan for Pro tools first, but after I enter my Credit Card Information and Billing address I get a message telling me the currency does not match the billing address. This does not make sense because I live on Guam, a US territory that uses US dollars, and I’m purchasing this plan with US dollars. How can this be fixed?

Because of this, I am not currently able to purchase any products.
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  #2  
Old 02-22-2018, 06:06 PM
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TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 16,631
Default Re: Problem with trying to Purchase products

Welcome JW,

I'll try to send this up the ladder for help.
__________________
~ tom thomas

Formerly hobotom

Pro Tools 12.4~2018.7, HDX~HDN~
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #3  
Old 02-22-2018, 07:27 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,679
Default Re: Problem with trying to Purchase products

Quote:
Originally Posted by jw671 View Post
Hello,

Im trying to buy the Artists Cloud monthly Plan for Pro tools first, but after I enter my Credit Card Information and Billing address I get a message telling me the currency does not match the billing address. This does not make sense because I live on Guam, a US territory that uses US dollars, and I’m purchasing this plan with US dollars. How can this be fixed?

Because of this, I am not currently able to purchase any products.
Welcome to the community.

Please click the NEED HELP link on the right side of shop.avid.com to provide your details to get this solved.
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  #4  
Old 02-23-2018, 12:03 AM
jw671 jw671 is offline
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Join Date: Feb 2018
Location: Guam
Posts: 4
Default Re: Problem with trying to Purchase products

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

Please click the NEED HELP link on the right side of shop.avid.com to provide your details to get this solved.
Already have and I have yet to get an answer. I've sent email to avid too and they haven't replied.
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  #5  
Old 02-27-2018, 03:01 PM
jw671 jw671 is offline
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Join Date: Feb 2018
Location: Guam
Posts: 4
Default Re: Problem with trying to Purchase products

Quote:
Originally Posted by TOM@METRO View Post
Welcome JW,

I'll try to send this up the ladder for help.
Any update? I can't purchase any products because of this.
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  #6  
Old 02-28-2018, 04:17 AM
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TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 16,631
Default Re: Problem with trying to Purchase products

I'm sorry to hear you're still having problems. I'll send another note on this.

Be sure your email address is correct on all correspondence, and double check your spam folders.
__________________
~ tom thomas

Formerly hobotom

Pro Tools 12.4~2018.7, HDX~HDN~
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #7  
Old 03-03-2018, 11:04 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Problem with trying to Purchase products

I couldn't find any cases based on the email address you're using for your community account. Do you have a case #?
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  #8  
Old 03-04-2018, 06:26 PM
jw671 jw671 is offline
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Join Date: Feb 2018
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Default Re: Problem with trying to Purchase products

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Originally Posted by jeffro View Post
I couldn't find any cases based on the email address you're using for your community account. Do you have a case #?
No, how do I go about getting one?
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