PT 12.4 with Windows 10 vs. Window 8.1 MSI Installer issue

[Justin1524]

Out of curiosity, I just upgraded my Windows 8.1 with Pro Tools 12.4 installed to Windows 10 on my new Dell Inspiron 5559 laptop. Everything worked, program launches, plays etc. but one issue in Windows 10 still remains for me, old MSI installers, aka Install Shield built into Windows.

When I tried to update the Avid Application Manager the process starts but does not complete (crashes midway through) and does not install under Windows 10. Fortunately, I was able to very quickly and easily go back via Windows Recovery function to Windows 8.1. Sure enough when I run the Avid Application Manager Update MSI installer, Bingo! Works like a charm.

I've noticed this issue not just on Avid but several other audio manufacturers installers for example Toontrack.

I don't see how Windows 10 will ever be "qualified" until this issue is resolved. If you question Microsoft about it, they'll tell you it's the 3rd party developers who need to update. Fat chance of that happening in a timely manner.

So Windows users wanting to use Pro Tools 12 (or other versions for that matter) my advice for now is do not try it with Windows 10 just yet. My plan is to try again in about a month to see if Microsoft resolves the issue.

[guitardom]

Originally Posted by Justin1524

Out of curiosity, I just upgraded my Windows 8.1 with Pro Tools 12.4 installed to Windows 10 on my new Dell Inspiron 5559 laptop. Everything worked, program launches, plays etc. but one issue in Windows 10 still remains for me, old MSI installers, aka Install Shield built into Windows.

When I tried to update the Avid Application Manager the process starts but does not complete (crashes midway through) and does not install under Windows 10. Fortunately, I was able to very quickly and easily go back via Windows Recovery function to Windows 8.1. Sure enough when I run the Avid Application Manager Update MSI installer, Bingo! Works like a charm.

I've noticed this issue not just on Avid but several other audio manufacturers installers for example Toontrack.

I don't see how Windows 10 will ever be "qualified" until this issue is resolved. If you question Microsoft about it, they'll tell you it's the 3rd party developers who need to update. Fat chance of that happening in a timely manner.

So Windows users wanting to use Pro Tools 12 (or other versions for that matter) my advice for now is do not try it with Windows 10 just yet. My plan is to try again in about a month to see if Microsoft resolves the issue.

Timely manner?? Its been 6 months at least already since 10 released. They have long passed the "Timely manner" hope of anything happening!

12.x is running fine by most all accounts on Windows 10. I have installed it on 4-5 computers without issue. I would bet your issue is with updating from 8.1 to 10. Do a fresh install of 10 and you will be fine.

[lonehunterband]

The "idea" isn't mine, but I know that every Windows user want it.
So join it:
http://protools.ideascale.com/a/dtd/...10/221874-3779

[wevets]

Does anyone from Avid read these boards?
I used to work at Intel as a software engineer. I know that pre-release versions of Win 10 have been available for at least 6 months before Win 10 was released to the public. Most 3rd party software vendors use these pre-release versions to assure that on day one of public release, their software products will work on a new version of Windows. I can't imagine why Avid would not have done this.

Windows 10 was released in July 2015, and will be available for free for only a few more months. Not having released a Pro Tools version validated on Win 10 is kind of a big finger in the air to their many Windows users.

[pianosound]

Originally Posted by wevets

Does anyone from Avid read these boards?
I used to work at Intel as a software engineer. I know that pre-release versions of Win 10 have been available for at least 6 months before Win 10 was released to the public. Most 3rd party software vendors use these pre-release versions to assure that on day one of public release, their software products will work on a new version of Windows. I can't imagine why Avid would not have done this.

Windows 10 was released in July 2015, and will be available for free for only a few more months. Not having released a Pro Tools version validated on Win 10 is kind of a big finger in the air to their many Windows users.

I remember when Windows XP first came out, a few of us dared to try it. I used a dual boot for a while, but (and someone help me,,, guitardom???), I believe it was more(?) than a year before DIGI finally supported it! And more recently, it had been forever before Avid gave us any support for 64 bit. It just takes 'them' a lot of time. But like mentioned back then and more recently again, they have a lot of different systems, etc. to have any major update ready for! Hopefully this one won't be forever! (And it actually works for me fairly well,, so far?!) Mike