|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
||||
|
||||
Pro Tools HD 12.4 now dead in the water - not recognizing HD Native hardware [SOLVED]
I was having some minor issues and decided to check for driver updates and updated my graphics driver to the latest from the nVidia site and now my rig is completely hosed. Already uninstalled PT, including the HD driver and prefs/database/etc. Uninstalled PACE and done a complete reinstall(running as administrator) and PT will not open past 2 error screens.
This one, followed by "AAE error -6117 was encountered. If I try to click on More Information on the error message, a window pops up, but never fills out and never shows any info. My only option is to quit(and the browser window that should show me info on the -6117 goes away too. My search turned up nothing regarding -6117. I also cannot hold the N key and ever get to a window to select the audio engine. The rig works fine with 11.3 and worked okay with 12.4 before the graphics driver update(with some cpu spikes). Any thoughts before I start over?
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#2
|
||||
|
||||
12.4 now dead in the water
Master, you ask us for help? :)
None, other than downgrading the Video card driver, trashing prefs and trying again
__________________
Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#3
|
||||
|
||||
Re: 12.4 now dead in the water
Is this with the HD Native card in your sig?
-6117 is "Device is not present" implying a driver issue (see http://avid.force.com/pkb/articles/e...AAE-error-6117).
__________________
• linkedin •
|
#4
|
|||
|
|||
Re: 12.4 now dead in the water
What audio interface are you trying to use??
I think there could be something wrong with your system with this and the other issues you have spoke of. Did you pull all the third party plugins out of the plugs folder before you tried to launch? Have you cleaned the registry after uninstalling everything? Pace definitely leaves traces of files. I would also run Windows memory diagnostic and test the ram. I would kill the app manager and the install shield from startup. What video card series?
__________________
pro-tools-pc.com TRASHER Pro Tools Utility(updated 4-11-2024) HD Native, Avid 16x16, Eleven Rack, Focusrite Clarett 8preX, UA Quad Apollo TB. Intel I7 9900k Win 10 |
#5
|
|||
|
|||
Re: 12.4 now dead in the water
Try uninstalling and reinstalling any/all ASIO drivers - that cured the same issue here a couple of weeks ago.
__________________
PT 2024.3 DP 11.31 VEP 7.x with various VIs NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11 MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11 MOTU M4 on MacBook Air M2 2023 Sonoma.4.1 |
#6
|
||||
|
||||
Re: 12.4 now dead in the water
No ASIO drivers installed(to my knowledge) however...the plot thickens
Opened up Add/Remove programs and saw nVidia HD Audio driver, and figured I don't need that, let's uninstall it and see. So I uninstalled it and it asked for a reboot(no big surprise). After the reboot, it acted exactly the same, so I figured, what else can I remove, so back to Add/Remove programs. Lo and behold, the nVidia audio driver is back! Uninstall again and this time, instead of rebooting, I close the windows and open Pro Tools. PT opens right up, BUT insists on using the onboard audio as the engine, with no HD card showing available. How do I get my card to show up? Does 12.4 require some separate install I am not aware of? Only thing in the PT download I see is the HD Driver, which is already installed.
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#7
|
||||
|
||||
Re: 12.4 now dead in the water
yo Dave...maybe try unseating the card, reboot without the card, re-seat the card then reboot...see what u get...
__________________
bassist...deep pocketz anyone???!!! The Basschakra Lucid Soul Trip i7 Builds - Specs and Results HDNative | Omni | i7-3930K OC'd 4.0GHZ | ASUS X79 Sabertooth | 32GB GSkill DDR3 2133 ram | mo' stuff |
#8
|
||||
|
||||
Re: 12.4 now dead in the water
Dave, you are the master of backup plans. Go back young man.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#9
|
||||
|
||||
Re: 12.4 now dead in the water
Going back is an option Meanwhile, the HD card shows up in Device Manager. I have uninstalled everything nVidia except for the graphics driver and am re-installing the Avid HD driver. Will report back shortly
Followup, nothing seems to work on this. If I pop in the system drive with 11.3, everything works fine so the card is in and this is all down to the nVidia update having hosed PT somehow. Next experiment will be to uninstall everything nVidia and try to get my HD card to show up as an available audio engine.
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave Last edited by albee1952; 01-02-2016 at 01:44 PM. |
#10
|
||||
|
||||
Re: 12.4 now dead in the water
Quote:
__________________
Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! Last edited by unkJE; 07-05-2021 at 12:50 AM. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Protools 11.3 not recognizing HD Native card [solved] | twix | Pro Tools 11 | 7 | 12-22-2014 10:25 AM |
Dead in the Water due to iLok issues | off the wall | macOS | 8 | 02-25-2014 09:41 PM |
Dead in the water with 11.0.2 | philgrab | Pro Tools 11 | 3 | 12-10-2013 09:12 PM |
Dead in the water | midnightsun | Pro Tools TDM Systems (Mac) | 4 | 07-01-2008 07:17 AM |
Dead in the water | David Gans | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 5 | 02-23-2007 11:44 AM |