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  #1  
Old 09-08-2005, 09:55 PM
BluesBoySteve BluesBoySteve is offline
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Default MP3 Option Greyed

My "Authorize" option is greyed and not available when I try to Bounce a MP3. I tried to reinstall the software but it says it doesn't need to be installed. I've already purchased the option, but can't use it.

Any ideas?
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  #2  
Old 09-09-2005, 03:40 PM
BluesBoySteve BluesBoySteve is offline
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Default Re: MP3 Option Greyed

A Quick Update:

I updated to the most recent cs version. That didn't do anything to help. I trashed PT alltoghter, installed 6.7 and then upgraded to 6.9.2. Still the same problem.

Please help.
Thanks
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  #3  
Old 09-09-2005, 03:56 PM
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Default Re: MP3 Option Greyed

Try the suggestions in this reply to your previous post:
http://duc.digidesign.com/showflat.php?&Number=874774
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  #4  
Old 09-09-2005, 04:47 PM
BluesBoySteve BluesBoySteve is offline
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Default Re: MP3 Option Greyed

Sorry to have been unclear. I did try to reinstall and trashed the preferences as you suggested, but no luck.

It's odd.

Any other ideas?
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Old 09-14-2005, 01:30 PM
BluesBoySteve BluesBoySteve is offline
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Default Re: MP3 Option Greyed

Lil' Help? Please...

Admin?

Thanks.
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  #6  
Old 09-14-2005, 05:20 PM
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Default Re: MP3 Option Greyed

I'm not a tech, but I'll send you an email with as much info as I have on troubleshooting the installation of MP3 Option, along with a copy of your DigiStore receipt.

You will need to contact Digi Tech Support directly by email or phone if those directions do not solve the problem. The email is mostly a cut and paste from the MP3 Option page:
www.digidesign.com/download/mp3
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Old 09-15-2005, 09:44 AM
5280Sound 5280Sound is offline
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Default Re: MP3 Option Greyed

Not sure what your useing it for, but don't forget you can always import into iTunes and export mp3's out of iTunes. Might give you a quick answer to your problem.
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Old 09-15-2005, 10:37 AM
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Default Re: MP3 Option Greyed

Quote:
Sorry to have been unclear. I did try to reinstall and trashed the preferences as you suggested, but no luck.

It's odd.

Any other ideas?
When you say you tried to reinstall, did you actually trash the currently install MP3.dll file first?
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