Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-25-2018, 06:13 AM
TheMightyPig TheMightyPig is offline
Member
 
Join Date: Jul 2009
Posts: 3
Default PT 2018 iLok Cloud + Master account problems

Copied over from 2018 thread. @Avid support - Can you help with this?

Hi all,

I have an educational license for PT 2018 and some old licenses (PT8). All licenses are linked to my iLok account and the PT 2018 licenses are on the iLok Cloud. I am trying to download and activate 2018 on a new machine. The licenses show in iLok manager and PT runs on my old machine but when I try to view products in my Avid account I'm told I have no subscriptions or products... :-/

I'm also unable go go to download centre as I can't seem to link my Avid master account, despite apparently resetting password.

This all seems mega complicated. I've wasted hours here. I managed to get my Logic account running in less than 5 minutes...

Any thoughts?
Reply With Quote
  #2  
Old 07-25-2018, 10:53 AM
Benoni's Avatar
Benoni Benoni is offline
Moderator
 
Join Date: Oct 2008
Location: Right Behind YOU!!
Posts: 9,508
Default Re: PT 2018 iLok Cloud + Master account problems

Did you CLOSE the previous iLok Cloud session so your PT license is available on the other system?

I have a full video showing everything about iLok Cloud here
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Only one Cloud account per Avid account metalmixer Avid Cloud Collaboration 44 Yesterday 11:53 AM
iLok cloud problems with PT 2018.1 joelrockstar19 Licensing & Accounts 12 11-09-2018 02:16 PM
PT 2018 iLok Cloud + Master account problems TheMightyPig Pro Tools 2018 0 07-24-2018 02:32 PM
Unable to link Avid Master Account with iLok account "Failed to access the User ID" jburik1176 Licensing & Accounts 31 09-21-2015 05:12 AM


All times are GMT -7. The time now is 08:43 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com