Error when setting up Pro Tools First for the first time

[junheng01]

Hi,

I am new to using this program, and I am having issues in getting it to run properly. I downloaded and installed the software needed to run Pro Tools First, and when I opened it after restarting my computer the program says that I would be directed to the Playback Engine to select the proper audio playback device.

After clicking "OK" , I am given this message:
Could not complete your request because Assertion in "E:\ Code\ 222437\ ProTools\ AAE\ Source\ AAX\ CFicAAXWidget.cpp", line 822.

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Pro Tools First crashes afterwards.

Opening Pro Tools First again does not give me that message, however the program crashes whenever I try to open a new project.

These are my computer specs:
SiSoftware Sandra

ID
Host Name : JunHeng
Workgroup : WORKGROUP

Computer
Model : Acer Predator G3-605 Acer Desktop
Serial Number : DTSPXSG0033***********
Chassis : Acer Desktop
Mainboard : Acer Predator G3-605
Serial Number : DBSPX110013***********
BIOS : AMI (OEM) P11-A4 08/13/2013
Intel vPro : 9.0.2.1345
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.89GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : Acer Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Kingston ACR16D3LU1KFG4G 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston ACR16D3LU1KFG4G 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : ACR Acer G236HL
(1920x1080, 23.1")
Video Adapter : NVIDIA GeForce GT 640 (2CU 384SP SM5.0 796MHz, 32kB L2, 4GB 1.78GHz, PCIe 3.0 x16)

Graphics Processor
OpenCL : NVIDIA GeForce GT 640 (384SP 2C 796MHz, 32kB L2, 4GB 1.78GHz)
D3D 11 : NVIDIA GeForce GT 640 (384SP 2C 796MHz, 32kB L2, 4GB 1.78GHz)
OpenGL : GeForce GT 640/PCIe/SSE2 (4GB)

Storage Devices
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:) (D:)
Slimtype DVD A DS8A9SH (SATA150, DVD+-RW, CD-RW) : N/A (F:)

Logical Storage Devices
Acer (C:) : 456GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
DATA (D:) : 458GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
RECOVERY : 400MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
ESP : 296MB (FAT32, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk : 450MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Push Button Reset : 17GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (F:) : N/A @ Slimtype DVD A DS8A9SH (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : Acer Lynx Point LPC Controller
Audio Device : Acer Lynx Point HD Audio Controller
Audio Codec : Realtek Semi Realtek 662 High Definition Audio
Audio Device : PC Partner GK107 HDMI Audio Controller
Audio Codec : nVidia GeForce 6800 LE [NV40.2]
Disk Controller : Acer Lynx Point 6-Port SATA AHCI Controller
USB Controller #1 : Acer Lynx Point USB xHCI Host Controller
USB Controller #2 : Acer Lynx Point USB Enhanced Host Controller #2
USB Controller #3 : Acer Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection I217-V (Ethernet)
Wireless Adapter : Qualcomm Atheros AR5BWB222 Wireless Network Adapter (802.11n (HT), AES-CCMP, 144.4Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.16299
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

I am using a Steinberg UR22 MKII audio interface into the computer.

Hope that this issue can be solved quickly so I can start learning how to use Pro Tools

[jeam25]

Hi !

Check out what interface is set as default playback device by windows in sound panel . Be shure is no the same PT is using while running .