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Old 10-21-2017, 02:32 AM
rjane04 rjane04 is offline
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Default Avid Master Account

i just got a free copy of Power Tools First from a USB interface, done with registering account on iLok and Avid. I tried logging my account in the AVID website and all is well, I can hook my email address and password BUT when I tried to use the same email and password in the App all I can get is this error

"There was a problem signing into the Avid Platform. Please check your credentials and try again. Error #500"

When I am in pro tools I can't open new project for it will not allow me to choose or create new session since I am not "Signed IN"

I am new to this kind of things and I do not have any clue on how to sort this matter so if anyone can help. PLEASE! would be much appreciated! THANKS
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Old 10-21-2017, 12:18 PM
rjane04 rjane04 is offline
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Default Re: Avid Master Account

sorry about this but when i turned on and try using pro tools it magically signed me in, so this threads already sorted! thanks for viewing
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  #3  
Old 10-21-2017, 02:28 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Avid Master Account

Glad that it's sorted now, :) Feel free to post and we'll be here to help!
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