Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 10-21-2017, 02:32 AM
rjane04 rjane04 is offline
Join Date: Oct 2017
Location: Auckland
Posts: 2
Default Avid Master Account

i just got a free copy of Power Tools First from a USB interface, done with registering account on iLok and Avid. I tried logging my account in the AVID website and all is well, I can hook my email address and password BUT when I tried to use the same email and password in the App all I can get is this error

"There was a problem signing into the Avid Platform. Please check your credentials and try again. Error #500"

When I am in pro tools I can't open new project for it will not allow me to choose or create new session since I am not "Signed IN"

I am new to this kind of things and I do not have any clue on how to sort this matter so if anyone can help. PLEASE! would be much appreciated! THANKS
Reply With Quote
Old 10-21-2017, 12:18 PM
rjane04 rjane04 is offline
Join Date: Oct 2017
Location: Auckland
Posts: 2
Default Re: Avid Master Account

sorry about this but when i turned on and try using pro tools it magically signed me in, so this threads already sorted! thanks for viewing
Reply With Quote
Old 10-21-2017, 02:28 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Join Date: Jan 2000
Location: Worldwide
Posts: 33,498
Default Re: Avid Master Account

Glad that it's sorted now, :) Feel free to post and we'll be here to help!
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can't log into my AVID master account stevengould Licensing & Accounts 28 05-31-2019 09:40 PM
AVID Master Account Problem COPYCUT Getting Started 6 07-31-2017 02:28 AM
Unable to link Avid Master Account with iLok account "Failed to access the User ID" jburik1176 Licensing & Accounts 31 09-21-2015 04:12 AM
Avid Master Account login iamtitus General Discussion 1 08-30-2014 01:40 PM

All times are GMT -7. The time now is 05:01 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com