Can`t Open Protools

[spock999]

After Update to latest update I got this freaking msg and I can`t start Protool

It`s the second time come on AVID

Just send client back home look like a amateur

SEE img

[Pedro perez]

Try updating your iLok

[spock999]

I did

[spock999]

Something is wrong

[zion]

You may need to refresh license here. See picture below.

[cmwgc]

I'm in the same situation, and I haven't solved it yet..

Macos: 10.13.6
PT: 2018.12

[spock999]

Inacceptable ... waisted a full weekend and loosing money
Avid could not fix my first problem and close the ticket telling me I need to get another sound card to test eaven if it work PERFECTLY with Cubase like everybody got extra interface lying around anyway ! And it`s not gonna be the same model I don`t have 3000$ to spare and since I could not record ANYTHING this weekend. But I guest closing is good enought for the support team eaven if the problem is not solved

The reason I did the update was hoping that it would fix the first problem ...
Now I can`t use it at all. And still my Cubase is working like a charme and I don`t have to pay for support every year.

I will stop now cause I`m really really MAD but I hope that someone from AVID see this post.

[spock999]

Originally Posted by cmwgc

I'm in the same situation, and I haven't solved it yet..

Macos: 10.13.6
PT: 2018.12

Call Support they didn`t fixed it for me yet but they put a temp licence on my ilok so I can work until they do.

I`m still really mad something like this should never append with a PRO software

[spock999]

They Finally fixed it on there end and they are really soooory it`s juste to bad that sorry don`t pay my bills !

[albee1952]

Sorry you had such a bad time, but you can learn from this so it never happens again. 2 things are SOP here(standard operating procedure):
1-never update anything in the middle of a project
2-ALWAYS have a backup plan. Mine is a 2 pronged approach. First, I have a recent clone of my system drive, so if I install any update, new software or anything hoses the rig, I swap out for the recent cloned system drive and go back to work(solving the problem on my own time so the client never knows). I also keep a 2TB USB drive that holds nothing but drive images(not incremental, but images done every3-4 months). As the drive fills up, I delete older images. Saved my bacon last month when a power failure(actually, the UPS failed) trashed my rig. Had it back up and running in a few minutes