UPDATE: Pro Tools First | Signing in Issue FIXED.

[DigiTechSupt]

This issue has now been fixed. Accounts created/registered on July 14 to 16, 2017 who are still having this issue, please let us know.

Thanks,
Tope

-------------------------------------------------------------

Sign In issue with Pro Tools | First ("The maximum number of projects has been reached for this account").

Hello Everyone,

This is a known issue for newly created/registered Pro Tools First. Our IT team is working to fix this. Sorry for the inconvenience, and thank you for your patience.

Regards,
Tope

[Armandeus]

I registered and downloaded Pro Tools First on Oct 14 2017 (Japan time) and am having this problem. Please help. (My mail address is my account address.)

[DigiTechSupt]

Originally Posted by Armandeus

I registered and downloaded Pro Tools First on Oct 14 2017 (Japan time) and am having this problem. Please help. (My mail address is my account address.)

I've just checked and can see that you've already created a project. Are you still having issues with signing in?

[gabriel.magioni]

Hi

I downloaded pro tools first last week, and I have this problem. I haven't created any projects yet, and It says I've reached the limit.

My e-mail is [email protected]

[MarkKeyboardist]

Dear Avid,

I also have the "maximum number of projects has been reached" problem.
I downloaded Pro Tools First about one month ago and also have not yet created any projects.

Might you assist? I've deleted prefs, logged out/in and am stumped.

Thanks so much for any help!

-Mark

[edegagne]

Same issue here, no luck

[Lacplesis]

I suspect that the hours we have all spent trying to get your introductory product to work on our computers pales in comparison to the hours that you have spend in developing it, however, as I already have DAWs that I can use successfully, each time Pro Tools First fails to launch brings me closer to giving up in perplexed disappointment. I am willing to give your product a try with the possiblity of ugrading to a more expensive version, but I am prevented from doing so despite my (and MANY others’ best efforts). If we are not valued potential customers, then I don’t understand why you would waste your own time trying to placate us in the forums, and just tell us to take a hike. I’ve always perceived Pro Tools to be the “standard of the industry” but it looks like I may not get the chance to find out on my own. I honestly don’t wish to be a negative troll here, but I’m this close to shelling out for an upgrade on another DAW, but really wanted to give this one a spin. I’ve been through the entire thread and tried all of the solutions to no avail. If it makes any difference at all, my interface is Antelope Zen Tour (connected via Thunderbolt).