PT 12 & iLOK Not Shaking Hands Help Please

[ChuckLogan]

Hi there,

I am a current Avid/Protools Owner. Listed within mny products page are PT10, PT11, and PT 12.

I removed PT11 and Installed PT12 (from my products page) during the installation Avid's software installer says "update Pace Security, Updating iLOK authorization.

Then when I start PT12 it states it can not locate my iLOK? The software recognized the iLOK during installation, but nopt at start up?.


I checked my Ilok, newer version 2, functioning. My iLOK manager works and I can see my various products Avid specifically only PT10 and PT11 is listed, Despite the installation stating my iLOK was successfully updated and activated for PT12? I can call next week, but I am hoping someone see's this and corrects the missing association that occurred with my iLOK during the Install process.

Thank you, and everyone have a great day.

[Sardi]

You might need to transfer your PT12 asset to the physical iLok as it might be in your account but not on the actual dongle.

From memory though, I though the 10/11/12 assets were one single bundle. IIRC, they separated them when they went to the 2018/2019 etc. naming convention. I could be remembering that incorrectly though.

That’s the first place I’d look. Make sure the assets isn’t waiting to be transferred. Like when you buy a new plugin and the asset is deposited into your account, but you need to physically transfer it to the iLok dongle.


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[ChuckLogan]

Excellent idea, I checked my iLOK account online and the website stated there were no "pending" assets or "activations". I was thinking I had to de-activate 11 before I could use 12? I think that is what i did when I went from 10 to 11 but not certain.

It's strange because the software while installing PT12 Said locating Ilok "Successful" Then "Updating iLOK License Activation", then returned a "Successful" response ?

Then when I try to start PT12 it says please incert a valid iLOK with a product activation?

I was getting tired when Waves stopped using iLOK, their software license management software has been a real pain is the @$$. You pay a lot of money for software and plugins and then they change platforms and your "assets" are no where to be found. Then tons of phone calls.

I haven't done the PT thing for a while, I may have not gotten the work around for this issue. I have seen people making similair comments then an admin person on one thread said there might be an association issue let me fix that. But currently I have no idea. I am just going by whats on my authorized product ownership account page on Avid? Thank you sir