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Old 02-19-2018, 12:56 PM
lmcconnell lmcconnell is offline
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Join Date: Feb 2018
Location: Ayrshire
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Default Unable to create thumbnails for video

Using a Macbook Air early 2015

Pro Tools 12.8.3

When I import a video into a new session the video (mp4 file) will not play and comes up with the following message, The video engine is unable to create thumbnails for the video track.

I have changed the format of the video and still has no resolved the issue.

Many thanks.
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Old 02-22-2018, 05:49 PM
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cwsand cwsand is offline
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Location: Atlanta
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Default Re: Unable to create thumbnails for video

Hi, What's the video codec used in both versions of the video?

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Pro Tools 2024.3
Focusrite LS56
Focusrite Pro40 (2)
TC Electronic Studio Konnekt 48
Avid Artist Mix/Control
Slate Digital VRS8
Analogue Tonebuss 24 Channel
UAD-2 OCTO Core Accelerator
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macOS 10.15.7
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Old 07-16-2018, 02:48 AM
bing181 bing181 is offline
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Join Date: Dec 2004
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Default Re: Unable to create thumbnails for video

Same here. Pro Tools 18.4 (Ultimate) on Mac. Have tried anything, but even when running in Blocks, I still get the thumbnails message.

Codec is 264, AAC, 1920 x 1080
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