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Old 06-08-2020, 08:10 PM
TheHolyMountain TheHolyMountain is offline
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Default Fatal Error - Pro Tools Perpetual

Woke up, loaded a session, crashed computer. Restarted, loaded a session got this message:

Fatal Error - Pro Tools Perpetual

Error details:

LicenseServicesException::QueryError, 19, Caught an exception from a DB query., LsObjectCache.cpp, line 477, function: void license_services::LsObjectCache::query(const license_services::LsSelectQueryWire &, const bool, const int32_t), Database query failed with a PaceException. The error message is:
Litesql exception: Query string is: "SELECT * FROM AuthDef_ WHERE (AuthDef_.authId_ = '-305245662') and (AuthDef_.publisherId_ = '101')", exception text is: "UnknownError: step failed: 1SQL logic error or missing database".

Couldn't find any info about Mac systems (only windows) regarding this error. Uninstalled, dowloaded new install, installed. Same results. Any ideas?
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Old 06-09-2020, 06:41 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Fatal Error - Pro Tools Perpetual

Quote:
Originally Posted by TheHolyMountain View Post
Woke up, loaded a session, crashed computer. Restarted, loaded a session got this message:

Fatal Error - Pro Tools Perpetual

Error details:

LicenseServicesException::QueryError, 19, Caught an exception from a DB query., LsObjectCache.cpp, line 477, function: void license_services::LsObjectCache::query(const license_services::LsSelectQueryWire &, const bool, const int32_t), Database query failed with a PaceException. The error message is:
Litesql exception: Query string is: "SELECT * FROM AuthDef_ WHERE (AuthDef_.authId_ = '-305245662') and (AuthDef_.publisherId_ = '101')", exception text is: "UnknownError: step failed: 1SQL logic error or missing database".

Couldn't find any info about Mac systems (only windows) regarding this error. Uninstalled, dowloaded new install, installed. Same results. Any ideas?
A different license might be getting detected. Try deactivating your current license that is having an error, then try to reactivate. there might be a subscription license deposited that has not been used or a different license might be activated. Let us know how it goes.

Thank you
-Tope
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