|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
#1
|
|||
|
|||
Digi PRE Lit Up Like Xmas Tree and Unresponsive!
When I turned on my Digidesign PRE this morning it was brightly lit with multiple conflicting signal lights (e.g. multiple SELECT lights lit, both INST and LINE lights lit on SOURCE, etc.). In addition it will not respond to any front panel controls (other than the power switch).
I have made no recent hardware changes to my system. Pro Tools is unable to communicate with the device. The "lock out" box is not checked. The connections in my Audio Midi application are fine. Pro Tools does not see the PRE. Does anyone have an idea how to bring my PRE back into the world of the living? I suspect a control chip has expired but I am desperately hoping that there is a solution that does not involve sending the device (my only preamp) off for repairs. I have never had a problem with it in the year and a half I have owned it (purchased here second hand) until now. Perhaps this is the solid state way of saying "I'm on fire!". I have powered up the unit holding down both the SHIFT and OSC keys and the "dL" does appear in the 7-segment LED display. I have also unplugged EVERYTHING except the power cord. The problem remains. Thanks in advance for any ideas.
__________________
PT9.0.0, 3.0GHz Mac Pro, OS 10.6.3, 13GB RAM, HD6/Accel, Magma PE6R4, PRE |
#2
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
Is there a midi cable connected to your PRE??
__________________
Armando |
#3
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
Normally I access the PRE through MIDI. With or without a MIDI connection I am having the same problem. As mentioned, the problem persists even with all cables (except power) removed.
__________________
PT9.0.0, 3.0GHz Mac Pro, OS 10.6.3, 13GB RAM, HD6/Accel, Magma PE6R4, PRE |
#4
|
||||
|
||||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
Last time I was called to look at his problem it tuned out to be the internal power supply
and only serviceable by Digidesign
__________________
http://www.studio-techservices.com าำ [email protected]mMitch Berger Tech Services We service ALL Avid products no Problem HD192, 192, Omni, Control Surface, Pre, XMON, 192HD AD & DA / Accel Cards, Everything ALL NEW HD192 AD -DA modification. the difference is incredible... no need to ship the entire unit , fast turn around inquiry using link above Repairs of SSL-Neve- Consoles and Repair ALL Modern & Vintage Gear |
#5
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
I sent it to Digi yesterday. They charge $375 (it is out of warranty) and tell me it will probably be turned around in 48 hours. I will report back with the actual turnaround time. I'll be happy if they do as they say.
__________________
PT9.0.0, 3.0GHz Mac Pro, OS 10.6.3, 13GB RAM, HD6/Accel, Magma PE6R4, PRE |
#6
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
Received by Digi on 25JUN08 (in Menlo Park).
Receive by me on 26JUN08 (in Berkeley). Paperwork says, "Problem was verified. LED display 88 during bootup. Reprogram U1. Run PRE I/O diagnostic test and passed all test. Run audio using PROTOOLs, test all channels and passed. Check for cosmetic and passed. Back in my system already and working well with a 90 day service warranty. Nice service, Digi. Thanks.
__________________
PT9.0.0, 3.0GHz Mac Pro, OS 10.6.3, 13GB RAM, HD6/Accel, Magma PE6R4, PRE |
#7
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
Did they say what caused the fault in the internal power supply?
|
#8
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
same thing happened to me. i didn't get as fast of service. $400.00 bucks for me as well. never had a problem with it before. bummer.person i spoke with at digi concerning this issue was very very helpful thanks for that
__________________
3930K I7,X79 asus,GTX780,Samsung SSDx2,Western Digital Black 2TB HDDx4 32 Gb Corsair ram,30"Apple Cinema Screen,HD NATIVE |
#9
|
|||
|
|||
Re: Digi PRE Lit Up Like Xmas Tree and Unresponsive!
My PRE went down recently as well - same thing.
It's still off getting repaired. |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Digi 002 Rack - Unresponsive, lights flash. HELP!! | kevinpople | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 3 | 10-11-2012 06:10 AM |
MBox lights up like a xmas tree!! | delayed | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 11-22-2003 05:57 PM |
Digi 002R unresponsive- PLEASE HELP!!! | basscat53 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 9 | 09-16-2003 08:26 PM |
888/24 lit like Christmas Tree! | music | Tips & Tricks | 2 | 01-29-2003 09:23 AM |
C24 lit up like christmas tree | Haniel Trisna | ICON & C|24 | 3 | 08-15-2002 08:52 AM |