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  #81  
Old 09-06-2015, 07:20 AM
alie alie is offline
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Join Date: Jan 2015
Location: AR
Posts: 3
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Quote:
Originally Posted by jeffro View Post
Cases in progress... please check your email (incl junk/spam folder). Thanks!
Cheers! Appreciate you're help.

alie.
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  #82  
Old 09-06-2015, 07:24 AM
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YYR123 YYR123 is offline
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Join Date: Dec 2010
Location: Austin TX
Posts: 13,737
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Let me know guys if they fixed the store web page....

Yesterday I tried to check out and it gave me the error twice about the web page error
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HDX - PT12.5.1 - HD I/O 16x8x8
Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii
D-Command Main Unit - 'Ole Blue

http://www.sknoteaudio.com/ plugins rock and are affordable.
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  #83  
Old 09-06-2015, 11:59 AM
ClaudeM ClaudeM is offline
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Join Date: Mar 2013
Location: Magog, Quebec
Posts: 34
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
+1.....iLok activated, but no installers in account.
send a request for support.....waiting.
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  #84  
Old 09-06-2015, 12:05 PM
ClaudeM ClaudeM is offline
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Join Date: Mar 2013
Location: Magog, Quebec
Posts: 34
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Perpetual Product.jpg

This is what I see in my account.....I've upgrade from Pt 11, but there are nothing to select from in the drop down menu.
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  #85  
Old 09-06-2015, 12:13 PM
remideflon remideflon is offline
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Join Date: Dec 2013
Location: Norway
Posts: 44
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Quote:
Originally Posted by ClaudeM View Post
Attachment 4970

This is what I see in my account.....I've upgrade from Pt 11, but there are nothing to select from in the drop down menu.

Same problem I had.
Jeffro will help you out.
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  #86  
Old 09-06-2015, 12:17 PM
ClaudeM ClaudeM is offline
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Join Date: Mar 2013
Location: Magog, Quebec
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Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
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Originally Posted by remideflon View Post
Same problem I had.
Jeffro will help you out.
That would be much appreciated.....hope he is available soon....Thanks!
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  #87  
Old 09-06-2015, 01:09 PM
ClaudeM ClaudeM is offline
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Join Date: Mar 2013
Location: Magog, Quebec
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Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
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Originally Posted by ClaudeM View Post
That would be much appreciated.....hope he is available soon....Thanks!
Order ID: 4485889....in case it is needed.
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  #88  
Old 09-06-2015, 01:31 PM
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jeffro jeffro is offline
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Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Quote:
Originally Posted by ClaudeM View Post
Order ID: 4485889....in case it is needed.
Found your case and replied. Please check your email (including junk/spam). Thanks!
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  #89  
Old 09-06-2015, 02:00 PM
ClaudeM ClaudeM is offline
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Join Date: Mar 2013
Location: Magog, Quebec
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Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Quote:
Originally Posted by jeffro View Post
Found your case and replied. Please check your email (including junk/spam). Thanks!
Thank You Jeffro.....much, much....much appreciated.
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  #90  
Old 09-06-2015, 03:44 PM
huub huub is offline
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Join Date: Feb 2015
Location: amsterdam
Posts: 27
Default Re: 12.2 Upgrade Woes (Annual Upgrade Plan is not providing installers)
Same problem for me!

PT12 license on Ilok but under "annual upgrade plan" just the option "select one"
So I can not open PT11 and can not download PT12.2

Order ID: 4486393

Huub
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