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  #1  
Old 10-27-2011, 12:30 PM
Max Gutnik Max Gutnik is offline
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Default In Response to Pro Tools HD 10 Feedback

There’s been a lot of great feedback from the community on the launch of Pro Tools 10 and HDX. There’s also been a lot of discussion on the price of the Pro Tools HD 10 software upgrade. I’d like to address some of those concerns here, and also want to revisit the $599 Avid Support Contract details I spoke about earlier in the week. We have some updates that should clear up some of the confusion around that.

Pro Tools HD 10 Upgrade Pricing -

First, let’s talk about the Pro Tools HD 10 upgrade. We believe strongly in the value of Pro Tools HD 10. It represents a significant step forward for our professional customers. The workflow improvements in Pro Tools HD 10 are substantial, and when added together, dramatically reduce the time required to deliver your best results. And while it may be difficult to put a specific price tag on features like Extended Disk Cache, Clip Gain, our premium AAX Channel Strip plug-in, and many other additions, if sold separately they could easily add up to much more than $999.

More importantly, we’ve witnessed customers who’ve experienced Pro Tools HD 10 instantly see and feel just how powerful it really is and how much value the upgrade adds to their business. They believe it is an incredible value. A couple examples:

Russ states on the Air Users Blog:
"My advice if you are thinking about Pro Tools [HD] 10 is don't believe anything Avid say about it in their marketing; they are playing it down - it's better! Pro Tools [HD] 10 may have 50 new features, but it is for a hundred and one reasons that I'm giving Pro Tools [HD] 10 my Editors Choice Award. It's a no brainer." link

Marti Humphrey, CAS and owner of The Dub Stage states on Gearslutz:
"We at "The Dub Stage" have been on PT HD 10 for quite a while and it rocks! Currently using it on a Huge Feature Film and its rock solid!! The Disc Cache rules! HDX is gonna be amazing for those of us pushing our systems to the hilt. The new AAX plug ins are awesome along with the new channels strip from system 5. Now we can have up to 12 systems to link with the new PTHD10. I'M LOVING IT!!" link

Pro Tools 10 14 Day Trial -

The best way to understand the value of Pro Tools HD 10 is to use it. Currently, that’s hard to do, unless you buy it, so we’re introducing a 14-day trial for Pro Tools and Pro Tools HD 10 starting next week on the Avid website. With the 14-day trial everyone will be able to experience the speed, power and capability of Pro Tools 10 first hand, and with no risk.

Avid Standard Support Plan for $599 -

Now, back to the Avid Standard Support plan. I spoke about this last week and we quickly saw there was a great deal of confusion. We really want to clear this up because this program is great for our customers. So currently, if you are on an Avid support plan, you receive a year of maintenance (tech support, etc.) and free upgrades from the time of purchase. So if you were on this plan when you originally purchased Pro Tools HD 9, you would be eligible for a complimentary upgrade to Pro Tools HD 10. What we realized quickly was that very few of our audio customers knew about it and therefore could not take advantage of it. Based on this, we wanted fix the problem and create an opportunity for you to get on this retroactively.

So here’s the deal: Any customer who currently owns Pro Tools HD 9 is eligible to purchase the Standard Avid Support Plan for $599 until the end of the year. Once you purchase this from your dealer, you will be eligible to receive your Pro Tools HD 10 upgrade as part of the program. You will also have 12 months of maintenance, and any future upgrades within the 12 months will be included.

At the end of the 12 months, you can renew the program and get future upgrades and support. It’s a great program. For around $50 a month, you never have to worry about software upgrades or support pricing again.

To sum up, we believe that professionals deserve the best tools that help you be more creative and get your projects done better and faster. We’re confident that once you experience the giant leap in performance and capability of Pro Tools HD 10, its value will be self-evident.

Looking forward to your feedback.
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Max Gutnik
Sr. Director, Audio Product Management
Avid www.avid.com
  #2  
Old 10-27-2011, 12:35 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Max

What about customers who purchased a PT 10 HD upgrade as soon as it came out and would have preferred to take the support option?

Darryl
  #3  
Old 10-27-2011, 12:36 PM
bad jitter bad jitter is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Dear Max. Is Avid Standard Support Plan for $599 offered to all (like you say), no matter where you live?
  #4  
Old 10-27-2011, 12:41 PM
Max Gutnik Max Gutnik is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Quote:
Originally Posted by bad jitter View Post
Dear Max. Is Avid Standard Support Plan for $599 offered to all (like you say), no matter where you live?
Yes.
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Avid www.avid.com
  #5  
Old 10-27-2011, 12:41 PM
lampmusic lampmusic is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Glad to see that people are listening at avid - - it also looks like there were a lot of beta testers for PT10 / PTHD10.

I personally have not been vocal about the original upgrade path for PTHD, although I, like many others were shocked at the 1K upgrade price.

Correct me if I'm wrong, but this support direction really is Avid's version of WUP. right?

Bottom line - I'm not interested in switching to another DAW, but I've found myself for the first time wanting to hold off rather than test driving the latest greatest new features.
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Main System MBP 2016 (touch strip) 16G Ram.


I own a PTHD 11 which I still use on a native system in main studio (not sure if is worth the $ for reinstatement)


Doing most of my mixing work in PT 12 vanilla.
OS X 10.12.6
  #6  
Old 10-27-2011, 12:43 PM
lampmusic lampmusic is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

If memory serves WUP was a lesson learning experience for waves in the day too LOL
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Main System MBP 2016 (touch strip) 16G Ram.


I own a PTHD 11 which I still use on a native system in main studio (not sure if is worth the $ for reinstatement)


Doing most of my mixing work in PT 12 vanilla.
OS X 10.12.6
  #7  
Old 10-27-2011, 12:45 PM
froyo froyo is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Hello. I would imagine that the Support Plan discount would only apply to one license at a time, correct? In other words, if you have 3 separate Pro Tools 9 HD rooms, you need 3 separate Support Plan purchases. Thank you for your time.
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froyo
  #8  
Old 10-27-2011, 12:46 PM
Max Gutnik Max Gutnik is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Quote:
Originally Posted by Darryl Ramm View Post
Max

What about customers who purchased a PT 10 HD upgrade as soon as it came out and would have preferred to take the support option?

Darryl
We will of course refund your money and get you on the support plan. Contact your dealer and/or Avid Sales Rep.
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Max Gutnik
Sr. Director, Audio Product Management
Avid www.avid.com
  #9  
Old 10-27-2011, 12:47 PM
Max Gutnik Max Gutnik is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Quote:
Originally Posted by froyo View Post
Hello. I would imagine that the Support Plan discount would only apply to one license at a time, correct? In other words, if you have 3 separate Pro Tools 9 HD rooms, you need 3 separate Support Plan purchases. Thank you for your time.
That's correct. I should also point out it can take up to a week to get this turned around. I suggest you take advantage of the 14 day trial in the interim.
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Max Gutnik
Sr. Director, Audio Product Management
Avid www.avid.com
  #10  
Old 10-27-2011, 12:51 PM
Ru_C Ru_C is offline
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Default Re: In Response to Pro Tools HD 10 Feedback

Quote:
Originally Posted by Max Gutnik View Post
That's correct. I should also point out it can take up to a week to get this turned around. I suggest you take advantage of the 14 day trial in the interim.
Max, As someone that owns two Pro Tools 8 HD rigs, could i upgrade to 9, then take out a support plan for each, & upgrade them both to 10 ?
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Studio A: Mac Pro 12 core, OSX 10.9.5, PT HD 10.3.10, HD3 Accel, AVID I/O 16xanalog i/o x2 , Benchmark DAC1, 32 Fader Procontrol
Studio B: Mac Pro Dual 8 core, OSX 10.8.5, PT 10.3.10, HD3 Accel , 192-Digitalx2, Apogee+Audient/Converters
Home: Mac Pro Dual 8 core, OSX 10.9.5, PT 10.3.10, HD3 Accel. 96 i/o (Dual boot with) OSX 10.13.6, PT 2018.x.x, Focusrite Scarlett 2i2
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