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  #1  
Old 06-27-2019, 03:26 AM
Algiu Algiu is offline
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Join Date: May 2019
Location: Italy
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Default 2019.6: ilok don't recognize it

Hi everyone,
from my account i have downloaded PT 2019.6. It don't recognize Ilok and don't work. The issue it's no fixed. I had the same problem with PT 2019.5.
P.S. Avid support don't know what to do...
thanks,
alessandro
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  #2  
Old 06-27-2019, 03:58 AM
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JFreak JFreak is online now
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Default Re: 2019.6: ilok don't recognize it

Have you updated your iLok License Manager to latest version?
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What we do in life, echoes in eternity.
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  #3  
Old 06-27-2019, 07:51 AM
Algiu Algiu is offline
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Default Re: 2019.6: ilok don't recognize it

Yes, of course
thanks
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  #4  
Old 06-27-2019, 09:38 AM
K.I. K.I. is offline
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Default Re: 2019.6: ilok don't recognize it

Hi.

I think that it will be cured after synchronization in the application menu of iLok
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  #5  
Old 06-27-2019, 10:15 AM
Algiu Algiu is offline
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Default Re: 2019.6: ilok don't recognize it

Hi,
has already been done
thanks
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  #6  
Old 06-27-2019, 10:17 AM
Algiu Algiu is offline
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Default Re: 2019.6: ilok don't recognize it

Hi,
is there anybody with my same problem??
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  #7  
Old 06-27-2019, 10:24 AM
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Benoni Benoni is offline
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Default Re: 2019.6: ilok don't recognize it

Do you get an error of any kind?

Is the iLok recognized by the computer?

Are the Pace services running?
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  #8  
Old 06-27-2019, 03:09 PM
Algiu Algiu is offline
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Default Re: 2019.6: ilok don't recognize it

No errors of any kind. Only dialogs that say they buy the new Pro tools. The comp see the Ilok. I'm working now with PT 2018.12
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  #9  
Old 06-27-2019, 03:31 PM
BScout BScout is offline
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Join Date: Mar 2007
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Default Re: 2019.6: ilok don't recognize it

What does you license say is your "release limit date" for your Pro Tools license?

Click on the pro tools license and then open the details panel in iLock Manager.
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  #10  
Old 06-28-2019, 10:01 AM
Algiu Algiu is offline
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Default Re: 2019.6: ilok don't recognize it

From my products and subscriptions account i see that perpetual product expire on 28 dec 2019
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