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#21
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Re: "SystemId Entered does not match the SystemId on record for this Serial"
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I found your case and will update that (look for a case email today).
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#22
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Re: "SystemId Entered does not match the SystemId on record for this Serial"
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I got your email and the new SystemID to try. It worked like a charm. I now have an 11R with all of the goodies to play with. Thank You for your very fast help. (I also replied the email you sent me). I'm looking forward to dig into the 11R and this awesome forum. |
#23
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Eleven rack expansion pack
Okay so I read through the eleven rack ERXP FAQ and I have the following issue.
"SystemId Entered does not match the SystemId on record for this Serial" Now the solution I need help with, I purchased this online from New Zealand it cost around $160 NZD, so I have to now purchase support? there are so many options which one is guaranteed to deal with my Eleven Rack? And at how much more cost to tell me why I have this error? My guess is its tied to my old computer? Has anyone dealt with this already? which support option do I need? Thanks! |
#24
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Re: Eleven rack expansion pack
What OS? Mac or PC?
If Mac, have you tried this? Eleven Rack Expansion Pack Firmware 2.01 Update fails on Mac OS X with error: License Activation failed. Please contact an Avid representative for further assistance. http://avid.force.com/pkb/articles/e...ssage/en422359 If Windows 8, this http://avid.force.com/pkb/articles/e...nder-Windows-8 If none of that works you need new/reset serials.
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
#25
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Re: Eleven rack expansion pack
Thanks Benoni!!
Okay didn't work How do I go about reset serial? |
#26
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Re: Eleven rack expansion pack
I would start a product registration support case here... http://avid.force.com/Support/RegistrationCaseCreation
Do the best you can with that. I am not sure if there is a better way, but especially being overseas that is what I would try. |
#27
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Re: Eleven rack expansion pack
Thanks Darryl I really appreciate it! I have sent a message with as much info as possible and hopefully I can resolve it soon! I will post any update asap.
Once again thanks for your help guys, I had a drowning feeling when the installer displayed the message with no indication of how to fix it Traumatic experience so far! |
#28
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Re: Eleven rack expansion pack
Please check your private messages.
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#29
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Re: Eleven rack expansion pack
Hi Jeffro thanks for taking time to help me, I used the system id but the window closed immediately with no further dialogue or installation, now when I open it nothing happens.
I updated my pro tools LE to 8.0.5 also, however the eleven rack firmware remains 1.0.3! Thanks again in advance for taking time to help :) |
#30
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Re: Eleven rack expansion pack
We are nearly a page into this and still do not know the most basic stuff like what Exact OS you are using.
and if on windows be aware of this: http://duc.avid.com/showthread.php?t=364761 |
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