Can't add audio to track

[SpencerBoyd]

Hey guys!

I'm a long time pro tools user but have recently run into a snag with 2020.12.0

When I go to add an audio file to a session it never gets past processing the file. No waveform, not able to play the file, etc. I've tried multiple files in multiple sessions and it doesn't make any difference. It also doesn't make any difference if I drag and drop onto a track or if I use File > Import > Audio.

I recently installed (then uninstalled) adobe creative cloud but with no audio components. I've also tried uninstalling all AVID components from my machine then reinstalling pro tools.

Your assistance would be appreciated!
Spencer

[Ben Jenssen]

Hi. Welcome to the DUC.

I can't help you, I'm afraid, but I'm shure someone will chime in, especially if you provide more info on your system. Perhaps put essential system info in your signature.

Have a look here:
Help Us Help You

[TOM@METRO]

What Ben said is spot on. It's difficult to help without at least OS and computer info.

[SpencerBoyd]

My mistake for forgetting to include that.


I'm running the following:
Pro Tools 2020.12

Windows 10 - 20H2

Intel i7-2600 @ 3.40GHz
8 GB of RAM


The system has worked well up to this point!

[TOM@METRO]

This may or may not be contributing, but Pro Tools requires at least 16GB RAM. (32GB or more recommended)

https://avid.secure.force.com/pkb/ar...m-Requirements

[paul_g]

Originally Posted by TOM@METRO

This may or may not be contributing, but Pro Tools requires at least 16GB RAM. (32GB or more recommended)

https://avid.secure.force.com/pkb/ar...m-Requirements

For sure... I see 16 GiB of ram getting consumed on my system easily. But if it's just a wav file, does it actually record the wave, but just no audio?

[musicman691]

Originally Posted by paul_g

For sure... I see 16 GiB of ram getting consumed on my system easily. But if it's just a wav file, does it actually record the wave, but just no audio?

Can't have a wave without the audio; the wave you see is a visual representation of the audio.

[paul_g]

Originally Posted by musicman691

Can't have a wave without the audio; the wave you see is a visual representation of the audio.

What I meant was, are you getting just a place holder... And yes you can. I have a session where for some reason the tracks were accidentally not getting recorded to the session audio files folder and was sent somewhere else.

When I opened the session, I could see the tracks, even had all my edits and cross overs, but no visual representation of audio.

All I'm asking is it possible the audio file isn't the location you think it's in?

[B.J.]

Originally Posted by SpencerBoyd

My mistake for forgetting to include that.


I'm running the following:
Pro Tools 2020.12

Windows 10 - 20H2

Intel i7-2600 @ 3.40GHz
8 GB of RAM


The system has worked well up to this point!

W10 20H2 is not supported. Could your Windows been updated lately?

[TOM@METRO]

Originally Posted by B.J.

W10 20H2 is not supported. Could your Windows been updated lately?

This is correct, but I do know a few who are using it with 2020.12, although different system specs may prevail.