Protools M-powered 8 won't install problem for weeks

[Bacardiotb]

Ok I’ve been dealing with this for weeks. I bought protools m-powered 8 for my studio, I already had a M-Audio Firewire Solo. Every time I try to install it sits at “installing drivers” which is right in the beginning of the install. I’ve waited for hours and days to no luck. If I cancel the install and try again the installation completes breezing thru the “installing drivers” part and asks me to restart the computer. when i say yes, a windows box pops up stating I have to cancel a program to shut down the computer, This program is listed as “digidesign audio drivers” and the process is named as setup. Now I’ve also sat for hours and days to see if the program would just complete itself and reboot but never does. Now when I do stop this and restart the computer before windows loads completely a black command box screen pops up and behind that is a small box saying “registering dgimidi services” I also have let this sit and nothing changes i end up having to restart again. Now Protools is on my computer in stalled but will not open up at all it doesnt even pop up at the bottom bar. I have the CD for Pro-tools and I have tried from cd and have copied everything from disk and put on computer and tried that way. any help?

Windows XP Home Edition Version 2002
SP3
INTEL CORE 2 CPU
6300 @1.86GHZ
1.87GHZ , 3.49GB OF RAM
300GB HARD DRIVE
Internet Explorer 6

[Bacardiotb]

I see people lookin can somebody please throw me a bone, I really need to get this up and runnin so i can record im losing money!!!!

[DigiTechSupt]

I think we're going to need a bit more info.

Can you take a look at the Help Us Help You thread, which details what we (and other DUC members) need to know to assist you properly?

I would probably start with a clean uninstall of Pro Tools and M-Audio drivers - there's info in the General Troubleshooting thread about how to do that - then reinstall. Make sure to do the optimizations in the General Troubleshooting thread before reinstalling - turn off unnecessary background services, hardware, etc.

[Bacardiotb]

Thanks for the input I have already tried uninstalling the drivers and reinstalling protools several times. i heard about the ie8 problem but im using ie6 (actually im using firefox) so i don't know what else.

SiSoftware Sandra

Computer
Model : HP Pavilion 061 RF254AA-ABA m7650n
Workgroup : MSHOME
Host Name : secretlabstudio
User : Secret Lab Studio

Processor
Model : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
Speed : 1.87GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Asus Buckeye
BIOS : Phoenix Technologies, LTD 3.15 02/05/2007
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DIMM DDR2

Chipset
Model : HP P965/G965 Memory Controller Hub
Front Side Bus Speed : 4x 267MHz (1GHz)
Total Memory : 4GB DIMM DDR2
Shared Memory : 8MB
Memory Bus Speed : 2x 266MHz (532MHz)

Memory Module(s)
Memory Module : Kingston 99C5316-004A00LF 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Kingston 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Hynix (Hyundai) HYMP512U64CP8-C4 1GB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 2-16-4-2)
Memory Module : Kingston 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)

Storage Devices
WDC WD3200JS-60PDB0 (320GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache) : 298GB (C:)
Generic USB SD Reader (USB) : N/A (E:)
Generic USB CF Reader (USB) : N/A (F:)
Generic USB SM Reader (USB) : N/A (G:)
Generic USB MS Reader (USB) : N/A (I:)
TSSTcorpCD/DVDW TS-H653L (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
CNYNEL UFKLA7O1 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (K:)

Logical Storage Devices
Hard Disk (C:) : 298GB (NTFS) @ WDC WD3200JS-60PDB0 (320GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache)
Optical Drive (H:) : N/A @ TSSTcorpCD/DVDW TS-H653L (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (K:) : N/A @ CNYNEL UFKLA7O1 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)
Removable Drive (E:) : N/A @ Generic USB SD Reader (USB)
Removable Drive (F:) : N/A @ Generic USB CF Reader (USB)
Removable Drive (G:) : N/A @ Generic USB SM Reader (USB)
Removable Drive (I:) : N/A @ Generic USB MS Reader (USB)

Peripherals
LPC Hub Controller 1 : HP 82801HH (ICH8DH) LPC Interface Controller
LPC Legacy Controller 1 : Asus F8000
Audio Device : HP 82801H (ICH8) HD Audio Controller
Disk Controller : HP 82801H (ICH8) 4 port SATA Controller
Disk Controller : HP 82801H (ICH8) 2 port SATA Controller
USB Controller 1 : HP 82801H (ICH8) USB UHCI #4
USB Controller 2 : HP 82801H (ICH8) USB UHCI #5
USB Controller 3 : HP 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : HP 82801H (ICH8) USB UHCI #1
USB Controller 5 : HP 82801H (ICH8) USB UHCI #2
USB Controller 6 : HP 82801H (ICH8) USB UHCI #3
USB Controller 7 : HP 82801H (ICH8) USB2 EHCI #1
FireWire/1394 Controller 1 : HP FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter - Packet Scheduler Miniport (Ethernet, 54Mbps)
Wireless Adapter 1 : NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter - Packet Scheduler Miniport (WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[TOM@METRO]

I've seen Pro Tools absolutely hate mixed RAM. Try starting out with matching RAM (brand and speed). Have you tried disabling the wireless? Have you tried a Texas Instrument F/W controller?

[Dism]

Originally Posted by TOM@METRO

I've seen Pro Tools absolutely hate mixed RAM. Try starting out with matching RAM (brand and speed). Have you tried disabling the wireless? Have you tried a Texas Instrument F/W controller?

Oh yeah... that RAM is completely different. The 1GB hyundai is actually slowing down all the rest of your RAM. Even if you can't find another kingston chip that is exactly the same... at least put in another DIMM of PC2-5300.

I would even just try taking out that one module temporarily just to see if PT will install with it out.

I also noticed only one hard drive. While not critical for installation... you WILL need a secondary hard drive to put your sessions on, as per minimum requirements for Pro Tools.

Otherwise... make sure you are following the installation instructions exactly. With M-Powered, you need to install the drivers for the device first, before installing Pro Tools. So install your Solo's drivers, restart. Install Pro Tools, restart. Do it fresh. Do it without the one slow RAM module.

Let us know.

[Bacardiotb]

Ok i will try removing the ram, i cant buy a new one until friday. With disabling my wireless is that something permanent or just for the install. And what is a texas instrument firewire controller? Oh and i do have a 1tb external firewire hard drive for my sessions it just wasnt hooked up.