Where is my No Charge Pro Tools 12 Upgrade?

[Jerry.VC]

Can't find 12.2.1 upgrade...

[Jerry.VC]

Originally Posted by Jerry.VC

Can't find 12.2.1 upgrade...

Found it!

[yuqyu]

hello，My Ilok ID：sabinaprotools
i haven't received PT12 .
Thank you！

[Blackers]

Fellas,in my account says suport plan standard from the purchase date dec 29 2014 to mar 31 2016.I think i have the right to receive PT 12,at least it was in the add from the virtual shop.Some dear fellow here told me to look in products not downloaded,it will be there for sure,but i can't open this page.It says an error etc,page not found.Can anybody help.It's been months of trying unsuccesfully.Thanx a lot.

[Southsidemusic]

Originally Posted by Blackers

Fellas,in my account says suport plan standard from the purchase date dec 29 2014 to mar 31 2016.I think i have the right to receive PT 12,at least it was in the add from the virtual shop.Some dear fellow here told me to look in products not downloaded,it will be there for sure,but i can't open this page.It says an error etc,page not found.Can anybody help.It's been months of trying unsuccesfully.Thanx a lot.

Hey

Seen your plea on several threads now and I am escalating this to Avid now. You will either be pm'ed or answered here with a support case.

Sorry for your problems but lets fix it as soon as possible

[Blackers]

Ooohh thank you so much!!!

[DigiTechSupt]

Originally Posted by Blackers

Fellas,in my account says suport plan standard from the purchase date dec 29 2014 to mar 31 2016.I think i have the right to receive PT 12,at least it was in the add from the virtual shop.Some dear fellow here told me to look in products not downloaded,it will be there for sure,but i can't open this page.It says an error etc,page not found.Can anybody help.It's been months of trying unsuccesfully.Thanx a lot.

Hi Blackers,

I just checked your account and your Pro tools 12 upgrade is on your "Products not yet downloaded" page on your Avid account. Please try to open your account using Google chrome.

Best Regards,

YD

[gaugebyrd]

i also dont see the upgrade. purchaced 12/04/2014
am i missing something here??

[balla]

My iLok user ID is: balla
I received an email few months ago telling me how to download Pro Tools 12, but it never worked... I can't see anything under "Products not yet downloaded"

Thank you in advance for your help.

[Blackers]

Originally Posted by DigiTechSupt

Hi Blackers,

I just checked your account and your Pro tools 12 upgrade is on your "Products not yet downloaded" page on your Avid account. Please try to open your account using Google chrome.

Best Regards,

YD

Hi Digitech,firstly thanx for the suport,well i'm using google chrome but every time i try to open products not yet downloaded the following appears:


The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request
Cannot find '' key in structure.
The specified key, '', does not exist in the structure.

Resources:

Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debug Output Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
Search the Knowledge Base to find a solution to your problem.

Browser Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
Remote Address 198.37.38.254
Referrer https://account.avid.com/index.cfm?n...401052-V870143
Date/Time 02-Nov-15 04:31 PM