Please help with Air Instrument Expansion Pack upgrade to enable iLok

[unkJE]

Originally Posted by unkJE

I'll now email Simon Bangs, to request this Full Installer be posted on the Structure Updates page for others, also.

Just emailed Simon - he's a good bloke .... hopefully, he'll fix it on Monday!

[DC-Choppah]

I really appreciate your help in showing me that it will be worth the effort unkJE. I know it CAN be done!

[unkJE]

Originally Posted by DC-Choppah

I really appreciate your help in showing me that it will be worth the effort unkJE. I know it CAN be done!

Glad to help - here's Simon's "Rocket Reply" (goodonya Simon!)

Bangs, Simon <[email protected]> 01:20 (8 hours ago)

Hello

Hope your having a nice weekend you can point them to here for the full installers
http://www.airmusictech.com/retail/redeem

Any product minus preset packs can be re downloaded here without needing to email support.
Kind Regards

Simon Bangs
Software Brand Manager

AIR| Akai Professional| Alesis|▲lto Professional| Denon DJ | Denon Professional | ION Audio |
M-Audio| Marantz Professional | Marq Lighting | MixMeister |Numark| SONiVOX
Email. [email protected]
UK: +44 20 8133 8541 US: +1 4018591483
Mobile: +44 (0)7446056676

Skype. Numarksi iMessage. [email protected]

I read on this page:
http://www.airmusictech.com/retail/redeem
For anyone with either of the Bundles (AIEP 3 Complete or AIEP 3 Select):
(To claim please have your redemption code available to claim your download in our store. Rest assured you won’t be charged again.)
Get your Redemption Code here:
http://www.airmusictech.com/PROMOCODES
Enter the email address with which you registered your original purchase, copy the Confirmation Code then paste it in the next space, then click Submit.

[DC-Choppah]

It worked on both of my machines! It is good to have Structure back.

It's a long download, but the install went with no problems for me on both machines.

One thing I did though was not just uninstall Structure 2.0. I also went in an removed all of the folders associated with Structure that I could find.
These folders:
C:\Program Files (x86)\AIR Music Technology\Structure
C:\ProgramData\AIR Music Technology\Structure

I don't know if it was necessary but that is what I did anyway and the help support said that was important.

Thank you unkJE and Bangs. Gotta love the DUC.

These instruments are worth the hassle IMHO. They are very capable and sound great and once you learn them are a joy to play with.

[metalmixer]

too bad Velvet 2.0.7 ( This is what came with AIEP V3 ) Crashes Pro tools 12.8.1 every 30seconds - totally unusable and Air wants to charge me support for a product that's DOA

[unkJE]

Originally Posted by metalmixer

too bad Velvet 2.0.7 ( This is what came with AIEP V3 ) Crashes Pro tools 12.8.1 every 30seconds - totally unusable and Air wants to charge me support for a product that's DOA

Did you, like me, use the Velvet 2.0.7 Update Installer?
It didn't work for me.
I saved my User Presets to the Desktop, uninstalled Velvet (ran CCleaner and restarted computer).
Installed Velvet 2.0.7.19000, using the Full Installer. (Restarted computer).
All good here now.

You can download the Full Version (Get the Trial) here:
http://www.airmusictech.com/retail/redeem

[DC-Choppah]

Originally Posted by albee1952

At the end of the day, one last thing will be important; check your iLok account under the Available Licenses section to see if you have a second iLok asset for the bundle. If you do, then drag that onto a second iLok so you can run the package on 2 systems at the same time(unless you don't mind moving a single iLok). I wish every company included 2 licenses, but many don't. But several do(Eventide and Slate, for example)

OK, so getting back to my original problem of using 2 PCs (I guess we made it to the end of the day) you are right that this is annoying having to move the iLok. Everything works though.

So my Waves plugins work over the cloud so they don't use the iLock.

So I checked the iLock activations and it shows that I do have a second activation for all of the Air instruments. I am using 1 of 2 it says.

The problem though is Protools. It says I am using 1 of 1.

So if I have to move the iLock for Protools anyway, it is no help having the extra activation for the Air Instruments.

Darn.

It seems an extra iLok wouldn't help in my case.

Here is an image of my iLok screen.

[unkJE]

Originally Posted by DC-Choppah

OK, so getting back to my original problem of using 2 PCs (I guess we made it to the end of the day) you are right that this is annoying having to move the iLok. Everything works though.

So my Waves plugins work over the cloud so they don't use the iLock.

So I checked the iLock activations and it shows that I do have a second activation for all of the Air instruments. I am using 1 of 2 it says.

The problem though is Protools. It says I am using 1 of 1.

So if I have to move the iLock for Protools anyway, it is no help having the extra activation for the Air Instruments.

Darn.

It seems an extra iLok wouldn't help in my case.

Here is an image of my iLok screen.

Most welcome idea!
Just posted it now on Pro Tools IdeaScale:
Activate my Pro Tools license in two separate locations
http://protools.ideascale.com/a/idea-v2/279798

Vote if you like (too scared to hold my breath, lest I explode!)

[DC-Choppah]

You've got my vote.