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Old 09-03-2019, 09:15 PM
nandan21 nandan21 is offline
Join Date: Sep 2014
Location: Nagpur, India
Posts: 2
Default DSP MixEngine Cards Issue.

My Venue SC48 on startup shows following Dialogue box:

Confirm MixEngine Firmware Update

The firmware on two DSP MixEngine cards need to be updated.

The update procedure takes approximately 16 minutes, and can not be interrupted once started. The logo screen is displayed while the update is in process. Once the update is complete, the system will automatically shutdown.

Power the system back on to resume operations.

Option of UPDATE is there.

As soon as I try to press 'Update' the console shuts down and doesn't boot up.

I tried disconneting the cards and refitted them, but still the problem persists. Any solution? How is it possible that both cards stopped functioning/ died simulteneously?
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Old 09-24-2019, 03:37 PM
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RyanJ RyanJ is offline
Join Date: Dec 2007
Location: San Francisco, CA
Posts: 282
Default Re: DSP MixEngine Cards Issue.

it's more likely that one card failed, but since they're daisy chained it is showing as if two did. Have you called support?
Ryan John
Principal Product Manager | Avid Live Sound

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Old 09-25-2019, 03:20 AM
nandan21 nandan21 is offline
Join Date: Sep 2014
Location: Nagpur, India
Posts: 2
Default Re: DSP MixEngine Cards Issue.

I swapped Mix engine card position and thus TDM cable ports used on the card also changed. It started working fine. Might be some oxidation issue with TDM cable port or contact issue. Does not know exactly why...
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