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Old 02-06-2016, 11:13 PM
TristanBaylis TristanBaylis is offline
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Default Protools 12.4 USB audio interface issue causing CPU and Video errors

Got a real head scratcher. So I have been working with Protools 12.4 for the last week. After the a day a had my first AAE 6101, CPU overload error surprise surprise. So I look a HW buffer set it to 1024. Issues still happens. Open a new session with a single track , no audio, still get the error. Switch I/O from my Apogee Duet 2 to the 'built in output', problem goes away. Switch back to Duet problem, switch to built in audio problem goes away. I will also get video errors ( Video engine failed) switch to built in audio that problem goes away.

So I have a look at my Apogee, change the USB cord, re install firmware. No fix. Manually delete all Apogee files and re install, same problem. Should also note, when the error come up., things like spotify also do not work through Apogee. Re install protools serval times, no fix. Apogee seems to work fine with my old macbook pro 2012 running Prtools 10 and 11. I should mention my iMac is brand new running El Capitan. Once error message comes up the only way I can get the Apogee to work again is to pull the USB out the back and then put it back in and re-open my session.

Is anyone else have these USB interface issues with Protools causing 6101 errors and/or video play back errors. Does anyone know what the issue might be. Could I have too much running through USB buses? (3 Drives, Interface, Ilok)...It's never been and issue on my macbook pro.

iMac 5k late 2015 i7 4.0Ghz
24GB ram
500GB flash storage
3x eternal drive 7,200 RPM
El Capitan
Apogee Duet 2
Protools 12.4

Last edited by TristanBaylis; 02-06-2016 at 11:15 PM. Reason: update
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Old 02-06-2016, 11:47 PM
Michael Hurwitz Michael Hurwitz is offline
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Default Re: Protools 12.4 USB audio interface issue causing CPU and Video errors

Try using a USB 2 cable, not USB 3 and see if that resolves it.
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Old 02-07-2016, 06:30 AM
TristanBaylis TristanBaylis is offline
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Default Re: Protools 12.4 USB audio interface issue causing CPU and Video errors

The Apogee only excepts the old step USB 2 B connectors in the rear, unfortunately I don't think it can be that.
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