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Pro Tools LE 7.4 hangs on startup
Hi,
I've been running Pro Tools LE for several months now without any issues...until today. When I try to launch Pro Tools LE nothing happens: I don't see a splash window, no checks to the 003 Factory to see if it's on, etc. However, I do see the ProToolsLE executable in the Processes table in the Task Manager (but not in the Applications tab). I've read several threads (here and elsewhere) for people having similar problems, but their solutions haven't worked thus far. I've tried the following (none have worked): - Checking the ExceptionLogFiles (no exceptions) - Deleting DAE Prefs and Digidesign folders on C: drive. - Moving Chorus.dpm and DigiReWire out of the Plugins folder - Running the Registry Cleaner from McAfee QuickClean, rebooting and relaunching ProTools - Disabling all virus software and relaunching Pro Tools I'm currently running Pro Tools 7.4.0.309. I've attached the Version List and Sandra report below. The main things that have changed in my system is that I installed a new game (Demigod from Stardock) which installed Impulse application, the game itself, and required an update to IE 8, and .NET 2.0. I also ran a Windows Update that applied some updates (not sure of all of the changes). Any ideas which change (if any) could have caused the problem? Or if it sounds like another problem? I'm really not sure how to debug the issue. Thanks - Mike -------------------------------------------------------------------------- Pro Tools Version List Version List as of Thu 04/16/2009 12:13:18.57 Pro Tools Version W32i APP ENU 7.4.0.309 shp protoolsle.exe Plug-In Versions c:\program files\common files\digidesign\dae\plug-ins\*.* W32i DLL ENU 1.1.0.0 shp amplitube1.xle.dpm W32i DLL ENU 7.4.0.168 shp bf essential clip remover.dpm W32i DLL ENU 7.4.0.168 shp bf essential correlation.dpm W32i DLL ENU 7.4.0.168 shp bf essential meter bridge.dpm W32i DLL ENU 7.4.0.168 shp bf essential noise meter.dpm W32i DLL ENU 7.4.0.290 shp bf essential tuner.dpm W32i DLL ENU 7.4.0.168 shp bombfactory bf76.dpm W32i DLL ENU 7.3.0.117 shp chorus.dpm W32i DLL ENU 7.3.0.117 shp click.dpm W32i DLL ENU 7.3.0.117 shp d-verb.dpm W32i DLL ENU 7.4.0.309 shp digirewire.dpm W32i DLL ENU 7.3.0.117 shp dither.dpm W32i DLL ENU 7.4.0.179 shp dynamics iii.dpm W32i DLL ENU 7.4.0.309 shp elastic audio.dpm W32i DLL ENU 7.3.0.117 shp eq iii.dpm W32i DLL ENU 7.3.0.117 shp flanger.dpm W32i DLL ENU 7.4.0.168 shp funk logic mastererizer.dpm W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm W32i LIB ENU 1.0.0.375 shp izotope_radius_win32.dll W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm W32i DLL ENU 7.3.0.117 shp signal generator.dpm W32i DLL ENU 7.3.0.117 shp signaltools.dpm W32i DLL - 1.0.1.2816 shp strike.dpm W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm W32i DLL ENU 7.4.0.270 shp time shift.dpm W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm W32i DLL ENU 7.3.0.117 shp trim.dpm Plug-Ins (Unused) Versions c:\program files\common files\digidesign\dae\plug-ins (unused)\*.* W32i DLL ENU 7.3.0.117 shp dynamics ii.dpm W32i DLL ENU 7.3.0.117 shp eq ii.dpm Music Production Toolkit is not installed. DV Toolkit 2 is not installed. Digitranslator is not installed. -------------------------------------------------------------------------- SiSoftware Sandra System Host Name : MYCOMP User : Audio User Workgroup : MSHOME Processor Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Speed : 2.40GHz Cores per Processor : 4 Unit(s) Threads per Core : 1 Unit(s) Type : Quad-Core Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing System System : System manufacturer System Product Name Mainboard : ASUSTeK Computer INC. P5K WS Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes System BIOS : American Megatrends Inc. 0805 Total Memory : 3.25GB DIMM DDR2 DDR3 Chipset Model : ASUS P35/G33/G31 Processor to I/O Controller Front Side Bus Speed : 4x 267MHz (1.07GHz) Total Memory : 23.25GB DIMM DDR2 DDR3 Memory Bus Speed : 2x 401MHz (802MHz) Memory Module(s) Memory Module : Micron 8HTF12864AY-800E1 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4) Memory Module : Micron 8HTF12864AY-800E1 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4) Memory Module : Micron 8HTF12864AY-800E1 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4) Memory Module : Micron 8HTF12864AY-800E1 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4) Video System Adapter : NVIDIA GeForce 8600 GT (256MB DDR3, 550MHz/1.28GHz/2x720MHz, PCIe 1.00 x16, PS3.0, VS3.0) Adapter : NVIDIA GeForce 8600 GT (256MB DDR3, 550MHz/1.28GHz/2x720MHz, PCIe 1.00 x16, PS3.0, VS3.0, 2 Heads) Graphics Processor Adapter : GeForce 8600 GT (1.01, 256MB, 1.46GHz) Storage Devices ST3500320AS 500GB (SATA150, 3.5", NCQ) : 466GB (C:) ST3500320AS 500GB (SATA150, 3.5", NCQ) : 466GB (D:) ST3500320AS 500GB (SATA150, 3.5", NCQ) : 466GB (E:) Maxtor OneTouch 1TB (USB) : 932GB (K:) Generic USB SD Reader (USB) : N/A (F:) Generic USB CF Reader (USB) : N/A (G:) Generic USB SM Reader (USB) : N/A (H:) Generic USB MS Reader (USB) : N/A (I:) LITE-ON DVDRW LH-20A1H (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (J:) Logical Storage Devices Hard Disk (C:) : 459GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ) Library (D:) : 466GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ) Audio (E:) : 466GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ) CD-ROM/DVD (J:) : N/A @ LITE-ON DVDRW LH-20A1H (ATA66, DVD+-RW, CD-RW, 2MB Cache) OneTouch 4 (K:) : 932GB (NTFS) @ Maxtor OneTouch 1TB (USB) Removable Drive (F:) : N/A @ Generic USB SD Reader (USB) Removable Drive (G:) : N/A @ Generic USB CF Reader (USB) Removable Drive (H:) : N/A @ Generic USB SM Reader (USB) Removable Drive (I:) : N/A @ Generic USB MS Reader (USB) Peripherals LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller Disk Controller : ASUS (ICH9) 4 port Serial ATA Storage Controller 1 Disk Controller : ASUS (ICH9) 2 port Serial ATA Storage Controller 2 Disk Controller : ASUS 6121 SATA2 Controller USB Controller 1 : ASUS (ICH9) USB Universal Host Controller USB Controller 2 : ASUS (ICH9) USB Universal Host Controller USB Controller 3 : ASUS (ICH9) USB Universal Host Controller USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller USB Controller 5 : ASUS (ICH9) USB Universal Host Controller USB Controller 6 : ASUS (ICH9) USB Universal Host Controller USB Controller 7 : ASUS (ICH9) USB Universal Host Controller USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller FireWire/1394 Controller 1 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller System SMBus Controller 1 : Intel 801xx/63xx SMBus Printers and Faxes Printer : Send To Microsoft OneNote Driver (300x300, Colour) Printer : Amyuni Document Converter 2.50 (1200x1200, Parallel, Colour) Printer : EPSON Stylus Photo 2200 (360x360, USB, Colour) Scanners and Cameras Scanner : Hewlett-Packard Scanjet 5470C (USB) Network Services Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller - Packet Scheduler Miniport (Ethernet, 100Mbps) Power Management Mains (AC) Line Status : On-Line Operating System(s) Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3) Platform Compliance : x86 Performance Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
#2
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Re: Pro Tools LE 7.4 hangs on startup
Try rolling back to IE 7. IE 8 is known to break PT.
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#3
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Re: Pro Tools LE 7.4 hangs on startup
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My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#4
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Re: Pro Tools LE 7.4 hangs on startup
Thank you, that was the issue!
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#5
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Re: Pro Tools LE 7.4 hangs on startup
That'll be my problem also - God, that was the one app I didn't uninstall!!!
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#6
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Re: Pro Tools LE 7.4 hangs on startup
You are not the first to say this.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#7
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Re: Pro Tools LE 7.4 hangs on startup
This is where Acronis True Image or Norton Ghost is your BEST friend. Image before updating - it doesn't work out - image back. It's like time travel and far more reliable and uses far less system resources than System Restore.
Cheers,
__________________
Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
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