Issue with product exchange and bundled Pro Tools Express

[Skullpuck]

I recently purchased an M-Audio M-Track Plus which came with Pro Tools Express bundled with it.

The interface died this week and I had to obtain a new one at a different store.

* How do I go about adding the new Pro Tools License and ILok to my computer?
* Do I deactivate the old one first?
* Do I uninstall the current software and install the new (same version) one?

Any help of instructions would be great as I have to work tomorrow and I need my software running.

Thanks!

[Southsidemusic]

Hi and Welcome To The Community

I think you can just plugin the new interface and start making music. The ilok asset is as far as I know not affected by the new interface so plug it in and see if everything works

Best of Luck
Christopher

Edit: IF you have to deactivate the old ilok license ypu do so via the Ilok License manager. Right click on the license and choose deactivate. Then register the new license at Avid Website and your account and activate the new license on the ilok. As far as the software you Do Not have to reinstall that as it is the same and is driven by the ilok license, not the interface if you have ilok licensing,

I hope you can just switch out the interface (connect it to your computer) and get going.

[Skullpuck]

Yes I have to deactivate it because I have to return it with the defective unit.

I wasn't aware that Pro Tools was driven by iLok however. As long as I don't have to uninstall and reinstall I should be good.

Thank you for your help!

[Southsidemusic]

Yea the software is already installed and should not need to be reinstalled at all as long as it's the same PT LE version

Just the deactivation of the ilok license and activating the new one

Best Regards
Christopher

[Southsidemusic]

You need to tell us what country you are in and if you log in to your Avid Account, what country did you register when you opened the Account? Thats what the answer was so post back and we can see what we can do here

Best Regards
Christopher