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  #1  
Old 01-31-2020, 02:29 PM
billysurf billysurf is offline
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Join Date: May 2009
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Default Trial

I have signed up for a trial of PT and have an ilock but get a message:

Select a license to activate

You don't have any licenses in your account... you don't have any pending with the deliveries for the licenses for you need to authorize the software… Click here if you need to purchase a license for Pro Tools Perpetual
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  #2  
Old 01-31-2020, 02:38 PM
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jeffro jeffro is offline
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Default Re: Trial

I couldn't find any accounts based on your user Name or email address. Try signing into iLok License Manager with the iLok User ID you used to sign up for the trial. If you have the correct account, the license should be in there for you to activate to your iLok (2nd or 3rd gen).
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  #3  
Old 01-31-2020, 03:33 PM
billysurf billysurf is offline
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Default Re: Trial

Hi Jeff! email is:
xxxxx

I had PT 8 and last used it a LONG time ago. I had an old ilok that had activation info on it. I also have a new ilok, so I transferred it over BUT getting same message...

Last edited by jeffro; 01-31-2020 at 05:03 PM. Reason: Removed email address.
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  #4  
Old 01-31-2020, 05:04 PM
billysurf billysurf is offline
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Default Re: Trial

SO _ got it to see it now but I have a new problem. I am on Catalina and it gave me the latest version which s not compliantly... 2019.10
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  #5  
Old 01-31-2020, 05:08 PM
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jeffro jeffro is offline
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Default Re: Trial

I see the Pro Tools Ultimate trial license in that account. It's not activated anywhere yet, and there are no iLoks registered there. Perhaps you have another account with your iLoks?

Launch iLok License Manager and sign in with that same email address (User ID) then plug your iLok in to see if you can activate the license there. If you have persistent internet you can try iLok Cloud, but the license has to be activated for PTU to run.
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Old 01-31-2020, 05:10 PM
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jeffro jeffro is offline
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Default Re: Trial

Quote:
Originally Posted by billysurf View Post
SO _ got it to see it now but I have a new problem. I am on Catalina and it gave me the latest version which s not compliantly... 2019.10
You can download 2019.12 from the Avid Download Center which you can find linked from my.avid.com.
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  #7  
Old 02-01-2020, 05:36 AM
billysurf billysurf is offline
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Default Re: Trial

I found it and it works!!! THANK YOU for your time!
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