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Replacing Broken units
I have a broken s1 and broken dock that I need replaced.
Anyone know a better way to get ahold of AVID? I went through my dealer first... they said that AVID said go through the website. I opened 2 cases and have heard nothing back. Do I yell here? Yell at them on twitter? anyone had success getting these repaired?
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Re: Replacing Broken units
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Re: Replacing Broken units
Eddie is out for the rest of the month and a week into aug. If you bought the units thru a retailer then they are responsible to send the broken units bqck to Avid, not you.
And this is a user forum and i never heard of anyone coming here to efchqnge a defective Eucon unit. Not trying to be a debbie downer just that the dealers job os to make sure they give you the support you are entitled to. Stay on them and make sure they swap them out. The members who had units not working in the beginning of the S1s they got them swapped out asap via the dealer. Not here.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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Re: Replacing Broken units
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2 different dealers and avid are all passing the buck on each other so I'm getting a bit frustrated.
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Re: Replacing Broken units
No need to be rude as we dont work for Avid, just trying to help members get a better experience. Hence why I answered you what you asked! I have always had our dealers replace or fix faulty gear and never had to contact the developer for service.
I will however pass this on to Avid Support ASAP and someone will contact you from Avid to see what can be done.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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Re: Replacing Broken units
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and my apologies for the tone... wasn't trying to be rude to you specifically! Working from your bedroom in lockdown is frustrating enough when everything is working right, and everything broke at the same time... (as is always the case isn't it!)
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Re: Replacing Broken units
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I have escalated your issue to Avid Tech Support and they will be able to help with this as we moderators cant see what they can see. I will keep an eye on this and please feel free to PM me if you haven’t got any answer within 24 hrs so I can get back to them again. We will sort this out and I will do what I can to help
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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Re: Replacing Broken units
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Re: Replacing Broken units
i follow these posts as I went through three S1's until I got a working unit (bad pot #4 issue). Just wanted to give some props to Vintage King who were actual heroes helping navigate that over the past few months.
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Re: Replacing Broken units
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Thank you, -Tope |
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