Firmware Issue MBOX pro AVID will charge for repair

[flautista]

AS MY RESELLER SAID VGL(CHILE)

AVID WILL CHARGE ME ABOUT $35O DOLLARS IS THAT TRUE¡¡¡¡¡¡¡¡¡¡
FOR REPAIR AND SHIPMENT , WHEN THIS FIRMWARE ISSUE WAS CAUSED FOR THE UPDÁTE THEY REALESED MBOX PRO DRIVER 1.2.2
AVID SAID SO FEW UNITS BUT WE ARE NOT SO FEW, ANY WAY WHEN THEY WILL REALESE AN UPDATE FIXING THIS FIRWARE ISSUE
THE MBOX OF COURSE IS NOT 100% OPERATIVE AS SHOULD,
DSP CONTROL PANEL AND NO EFFECTS WORKING RIGHT

SOMEONE FROM CUSTOMER SERVICE CAN ENLIGHT ME ABOUT A FAIR AND RESPONSIBLE SOLUTION AND REPAIR

SOME ONE SOLVED THIS DSP CONTROL PANEL PROBLEM

LOOK THIS http://duc.avid.com/showthread.php?t=332691
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