Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-23-2019, 05:00 PM
philip_purcell philip_purcell is offline
Member
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 96
Default How to renew PT Ultimate subscription online?

I have a Pro Tools Ultimate subscription that I purchased directly from Avid 2 years ago (renewed successfully this time last year). It expires in 22 days. I want to renew, but on my products page all I get is the following message:

**22 Day(s) Left
Your Subscription expires on Jan 14, 2020 ?
Reach out to your Avid Reseller to renew your Subscription:
Enter a subscription renewal code**

(None of this is clickable, so goes nowhere)

I have never used a reseller and don't have a subscription code. Am I missing something? How can I renew online with my Avid account as I did last year? Don't they want my money?
Reply With Quote
  #2  
Old 12-23-2019, 10:19 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,768
Default Re: How to renew PT Ultimate subscription online?

So you dont have a Perpetual License, you have a Subscription and then PTU stops working all together if you stop paying?

Or do you have a suppoer plan so if you stop paying you can still use PTU on the last version out when your plan lapsed?

HUGE DIFFERENCE and I wish people Were more careful with these options so they get the correct updates/renewal/reinstatements and so on
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 12-23-2019, 11:32 PM
philip_purcell philip_purcell is offline
Member
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 96
Default Re: How to renew PT Ultimate subscription online?

Yes it is a subscription, NOT a perpetual licence with support plan - PT stops working in 3 weeks if not renewed. I have successfully renewed it in the past, but now there is no option to do so.
Reply With Quote
  #4  
Old 12-23-2019, 11:43 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,866
Default Re: How to renew PT Ultimate subscription online?

AVID offers three types of subscription:

• 1-Year Subscription, Paid Monthly - You're tied to a contract (monthly payment) for a year.
• 1-Year Subscription, Paid Upfront - Whether purchased from the Avid Online Store or Avid Channel Partners, this subscription is paid in full in advance.
• Monthly Subscription, Paid Monthly - You're tied to a 30-day Subscription Term.

You can choose your Subscription and pay from this page:
https://shop.avid.com/ccrz__ProductD...01&cclcl=en_US

Apply the Promo Code for US$40 OFF (this offer expires December 24 - today in Australia)

Avid Pro Tools Ultimate 1Y Subscription Renewal
__________________
Pro Tools 2020.5 and 12.5.1 HD - Studio One 4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
  #5  
Old 12-24-2019, 12:01 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,768
Default Re: How to renew PT Ultimate subscription online?

Thanks for the clear up! If you need anything else just let us know.
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #6  
Old 12-24-2019, 01:24 AM
philip_purcell philip_purcell is offline
Member
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 96
Default Re: How to renew PT Ultimate subscription online?

I don't want to purchase a new subscription - I just want to renew the one I have (one year, paid up front). I don't believe I have to get a whole new subscription every year. Last year I got a "renew" button on the Products page of my account. It is not there now.
Reply With Quote
  #7  
Old 12-24-2019, 01:43 AM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,866
Default Re: How to renew PT Ultimate subscription online?

Quote:
Originally Posted by philip_purcell View Post
... Last year I got a "renew" button on the Products page of my account. It is not there now.
Try another Browser.
Had to use another myself - when Mozilla Firefox "stalled" mid-transaction - so I used Microsoft Edge instead.
__________________
Pro Tools 2020.5 and 12.5.1 HD - Studio One 4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
  #8  
Old 12-28-2019, 06:06 PM
philip_purcell philip_purcell is offline
Member
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 96
Default Re: How to renew PT Ultimate subscription online?

Not a browser issue. For some reason they suddenly want me to use a reseller, despite the fact that I purchased the product directly from AVID and have renewed it through them previously. Happy to do that (I guess) but really curious as to why? No response yet from AVID support.
Reply With Quote
  #9  
Old 12-29-2019, 06:02 PM
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 1,866
Default Re: How to renew PT Ultimate subscription online?

On this page:

https://shop.avid.com/ccrz__ProductD...01&cclcl=en_AU

If you move the purple-circle selector down the page to this:

$799.00 1-Year Subscription, Paid Upfront (Download)

END OF YEAR DEAL - Save 15% on 1-year subscriptions with promo code YEAREND
Limited Time Offer! Take 20% off of this subscription plan - price already adjusted, no coupon code needed
Get a discount of 2 months when you pay in full upfront
Get access to all new releases, Avid Complete Plugin Bundle, HEAT, Pro Tools | MachineControl, and support
Pro Tools DigiLink I/O license sold separately

This applies your Discount – USD $799 becomes USD $679.15


Strange you can't renew directly from your Avid account, as mentioned here:
Avid Knowledge Base - Pro Tools Upgrade Plan Renewal (Avid Account)
Renewal Steps if Renewal is Purchased from Avid
http://avid.force.com/pkb/articles/e...l-Avid-Account
__________________
Pro Tools 2020.5 and 12.5.1 HD - Studio One 4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads & 433830U Docks – Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32

Last edited by unkJE; 12-29-2019 at 06:16 PM. Reason: info added
Reply With Quote
  #10  
Old 12-29-2019, 07:38 PM
philip_purcell philip_purcell is offline
Member
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 96
Default Re: How to renew PT Ultimate subscription online?

Thanks for that info - if I take that deal, that would be a new subscription, rather than a renewal, wouldn't it? Is there any downside to that? Because the price is good. For some reason, I don't get the "Renew subscription" button shown in the demo. It worked last year. And still no response to my support request.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Help to renew my annual subscription (Solved) maltastudio Pro Tools 2019 3 05-16-2019 06:47 AM
I can't renew my annual Pro Tools Ultimate Subscription chefbrody Licensing & Accounts 2 04-09-2019 01:39 PM
Can't renew pro tools 12 HD annual subscription stewart@3p Licensing & Accounts 7 02-12-2018 05:43 PM
Pro Tools Monthly Subscription won't renew on iLok zensavona Licensing & Accounts 39 12-19-2017 12:54 PM
How to turn off auto renew for subscription plan? risey Licensing & Accounts 3 06-27-2016 02:02 PM


All times are GMT -7. The time now is 03:31 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com