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  #1  
Old 12-23-2019, 05:00 PM
philip_purcell philip_purcell is offline
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Location: Sydney, Australia
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Default How to renew PT Ultimate subscription online?

I have a Pro Tools Ultimate subscription that I purchased directly from Avid 2 years ago (renewed successfully this time last year). It expires in 22 days. I want to renew, but on my products page all I get is the following message:

**22 Day(s) Left
Your Subscription expires on Jan 14, 2020 ?
Reach out to your Avid Reseller to renew your Subscription:
Enter a subscription renewal code**

(None of this is clickable, so goes nowhere)

I have never used a reseller and don't have a subscription code. Am I missing something? How can I renew online with my Avid account as I did last year? Don't they want my money?
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  #2  
Old 12-23-2019, 10:19 PM
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Southsidemusic Southsidemusic is offline
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Default Re: How to renew PT Ultimate subscription online?

So you dont have a Perpetual License, you have a Subscription and then PTU stops working all together if you stop paying?

Or do you have a suppoer plan so if you stop paying you can still use PTU on the last version out when your plan lapsed?

HUGE DIFFERENCE and I wish people Were more careful with these options so they get the correct updates/renewal/reinstatements and so on
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  #3  
Old 12-23-2019, 11:32 PM
philip_purcell philip_purcell is offline
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Default Re: How to renew PT Ultimate subscription online?

Yes it is a subscription, NOT a perpetual licence with support plan - PT stops working in 3 weeks if not renewed. I have successfully renewed it in the past, but now there is no option to do so.
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  #4  
Old 12-23-2019, 11:43 PM
unkJE unkJE is offline
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Default Re: How to renew PT Ultimate subscription online?

AVID offers three types of subscription:

• 1-Year Subscription, Paid Monthly - You're tied to a contract (monthly payment) for a year.
• 1-Year Subscription, Paid Upfront - Whether purchased from the Avid Online Store or Avid Channel Partners, this subscription is paid in full in advance.
• Monthly Subscription, Paid Monthly - You're tied to a 30-day Subscription Term.

You can choose your Subscription and pay from this page:
https://shop.avid.com/ccrz__ProductD...01&cclcl=en_US

Apply the Promo Code for US$40 OFF (this offer expires December 24 - today in Australia)

Avid Pro Tools Ultimate 1Y Subscription Renewal
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  #5  
Old 12-24-2019, 12:01 AM
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Southsidemusic Southsidemusic is offline
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Default Re: How to renew PT Ultimate subscription online?

Thanks for the clear up! If you need anything else just let us know.
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  #6  
Old 12-24-2019, 01:24 AM
philip_purcell philip_purcell is offline
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Default Re: How to renew PT Ultimate subscription online?

I don't want to purchase a new subscription - I just want to renew the one I have (one year, paid up front). I don't believe I have to get a whole new subscription every year. Last year I got a "renew" button on the Products page of my account. It is not there now.
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  #7  
Old 01-06-2020, 12:07 PM
philip_purcell philip_purcell is offline
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Default Re: How to renew PT Ultimate subscription online?

Case number is 03851259


Sent from my iPad using Tapatalk
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  #8  
Old 01-06-2020, 09:39 PM
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jeffro jeffro is offline
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Default Re: How to renew PT Ultimate subscription online?

Sorry for the hassle... checking in with the case owner and other CS folks to get this squared away.
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