S6 no longer works with protools after trashing preferences

[Stereo Missile]

Hi guys,

Ok so after having so much instability and so many crashes with protools 12.4 lately, I decided to trash my protools preferences, and along with it the Eucon preferences. Big mistake. Now my S6 will not load up any sessions in protools, or logic either. The S6 workstation app is working and my S6 says it is connected to the focused app, but nothing loads up on the surface. I have tried disabling and re-enabling Eucon in Protools, rebooting both machines etc. restarting the S6 workstation app, restarting the Master module, No luck.

I am now in the process of downloading PT 12.4 again to do a total re-install (as I think the problem is in the Eucon setup or preferences), will also upgrade the S6 from 2.1 to 2.1.1 while I am at it.

Any suggestions about a workaround for this or how to reset it short of doing a full reinstall? Not happy as I have lost hours of my session today trying to get the damn thing working! Will not be trashing preferences again in a hurry!

Thanks in advance for any help!

[Stereo Missile]

Reinstalling protools did the job. Will not be trashing preferences again in a hurry! 3 hrs of session lost getting this working again.

[Pete Gates]

Hi Steve,
How did you delete the preferences?

Cheers,
Pete

[Marsdy]

Steve

I've really been struggling with 12.4 too and coincidentally have just trashed all the prefs with Pete's app. 12.4 hasn't crashed in 24 hours... Unprecedented!

My S6 is still working but I didn't delete the EUCON prefs. However, after re-enabling EUCON in PT I got the WSControl Network Settings window opening.

Ever since though, I am getting some odd behaviour. On the touchscreen, hidden tracks are showing up as either empty blocks or empty blocks the same colour as the hidden track, even with all the Show Hidden Tracks settings turned off. Reopening the session solves it. See attached pic.

[Stereo Missile]

Originally Posted by Pete Gates

Hi Steve,
How did you delete the preferences?

Cheers,
Pete

Hi Pete, I deleted them using the PT Prefs helper. I'm not sure but I think the issue might have been that I deleted the Eucon preferences.

[Pete Gates]

Ok, PT Prefs deletes the files recommended by this Avid document: http://avid.force.com/pkb/articles/e...411&popup=true

It's possible this information is obsolete but I can't find anything newer.

Pete

[EddieJones]

Originally Posted by Marsdy

However, after re-enabling EUCON in PT I got the WSControl Network Settings window opening.

Be careful of doing this without rebooting as it does cause some weirdness. Did you reinstall WSControl too ?

[Stereo Missile]

Originally Posted by EddieJones

Be careful of doing this without rebooting as it does cause some weirdness. Did you reinstall WSControl too ?

Hi Eddie, if you were asking me, yes I did reinstall WSControl as well, as I took the opportunity to update the S6 software to 2.1.1

It all seems to be working again now.

[EddieJones]

Glad your up and running again...

[Marsdy]

Originally Posted by EddieJones

Be careful of doing this without rebooting as it does cause some weirdness. Did you reinstall WSControl too ?

I did reboot the Mac but not the S6. I didnt reinstall WSControl though or delete its prefs. 12.4 has been MUCH more stable touch wood.

I did get this happen to me this morning though.
http://duc.avid.com/showthread.php?t=379198

(Excuse the rant about telephone support. Got cranky because I forgot it was Good Friday and should have cut some slack!)

And this posted above:
http://duc.avid.com/showpost.php?p=2344110&postcount=4