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  #1  
Old 04-02-2020, 04:20 AM
andrea daniele andrea daniele is offline
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Join Date: Apr 2020
Location: Cardano al Campo, Italy
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Default How can i cancel my subscription???

Hello,

I just purchased a 1 Year Pro Tools subscription that i couldn't even activate.

However, now i want to unsubscribe and, like all the other stuff, it seems impossible.

Does anyone know how to do it?
Obviously i can't contact anyone cause there's no phone or email (0 EMAIL ADDRESSES).

Plus the website says i probably can't do it and will have to pay the entire year WHAT?!

This is just ILLEGAL. Please help me
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  #2  
Old 04-02-2020, 05:49 AM
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JFreak JFreak is online now
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Default Re: How can i cancel my subscription???

Hi, welcome to the community.

Escalating this to supermods' attention
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  #3  
Old 05-19-2020, 04:24 PM
sned_uses_pro_tools sned_uses_pro_tools is offline
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Join Date: Jun 2017
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Default Re: How can i cancel my subscription???

I also want to cancel. I turned of my auto-renew but they still charged my credit card. How can I cancel my entire subscription?

Thank you
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  #4  
Old 05-20-2020, 01:24 PM
sned_uses_pro_tools sned_uses_pro_tools is offline
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Default Re: How can i cancel my subscription???

just read this on Avid Link:

Subscriptions and upgrade plans are non-cancelable and non-returnable. You may change your auto-renewal preferences in your MyAvid Master Account, but no refunds will be paid on any remaining subscription or upgrade plan period.
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  #5  
Old 05-20-2020, 08:23 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: How can i cancel my subscription???

Quote:
Originally Posted by sned_uses_pro_tools View Post
just read this on Avid Link:

Subscriptions and upgrade plans are non-cancelable and non-returnable. You may change your auto-renewal preferences in your MyAvid Master Account, but no refunds will be paid on any remaining subscription or upgrade plan period.
May we know what errors you're having upon activating your license?

You can file a request at https://shop.avid.com/ccrz__CCPage?p...talReturnsForm

-Tope
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