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  #1  
Old 05-23-2020, 11:18 AM
tanona tanona is offline
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Default Pro Tools Subscription Purchased but no activation email sent

Hi, when I made my Pro Tools subscription purchase the other day, I never received an email with an activation code in it. I got the one that showed they charged me for the subscription though. I was able to go to the download center and download the software but cannot authorize it. I have updated my ilok info in my avid account and checked my ilok account but there is no authorization to claim there. Also, the My Products section of my Avid account does not show that I have the newest version of Pro Tools, only Pro Tools 9 from years ago. Therefore, there is no system ID that I have that will allow me to fill out a request ticket in the Avid site. Their automated message also says they are not taking calls about subscriptions at this time, refers you to the Avid website, and then hangs up on you. I am completely stuck unless someone from Avid contacts me here. Please help!
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Old 05-24-2020, 06:01 PM
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Default Re: Pro Tools Subscription Purchased but no activation email sent

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Originally Posted by tanona View Post
Hi, when I made my Pro Tools subscription purchase the other day, I never received an email with an activation code in it. I got the one that showed they charged me for the subscription though. I was able to go to the download center and download the software but cannot authorize it. I have updated my ilok info in my avid account and checked my ilok account but there is no authorization to claim there. Also, the My Products section of my Avid account does not show that I have the newest version of Pro Tools, only Pro Tools 9 from years ago. Therefore, there is no system ID that I have that will allow me to fill out a request ticket in the Avid site. Their automated message also says they are not taking calls about subscriptions at this time, refers you to the Avid website, and then hangs up on you. I am completely stuck unless someone from Avid contacts me here. Please help!
Hi,
The purchase seemed to have not gone through. There should be info on your my.avid.com 's order history. I've alerted the webstore team about this. They'll send you an Email soon.

-Tope
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  #3  
Old 05-24-2020, 06:50 PM
tanona tanona is offline
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Default Re: Pro Tools Subscription Purchased but no activation email sent

Thanks Tope, I was charged for it and I have an order ID as well. I’m about to send you a private message with that order ID and the email address I use for my Avid account
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Old 05-24-2020, 06:56 PM
tanona tanona is offline
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Default Re: Pro Tools Subscription Purchased but no activation email sent

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Thanks Tope, I was charged for it and I have an order ID as well. I’m about to send you a private message with that order ID and the email address I use for my Avid account
Well hmm, the DigiTechSupt duc account isn’t able to be private messaged. How are you going to know which Avid account is mine?
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Old 05-25-2020, 11:31 AM
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Default Re: Pro Tools Subscription Purchased but no activation email sent

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Well hmm, the DigiTechSupt duc account isn’t able to be private messaged. How are you going to know which Avid account is mine?
Hi,
Please update your duc profile with your Avid account Email so we could check.

Thanks!
Tope
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Old 05-25-2020, 12:37 PM
tanona tanona is offline
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Default Re: Pro Tools Subscription Purchased but no activation email sent

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Originally Posted by DigiTechSupt View Post
Hi,
Please update your duc profile with your Avid account Email so we could check.

Thanks!
Tope
Just did, thanks Tope
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  #7  
Old 05-27-2020, 05:55 AM
tanona tanona is offline
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Default Re: Pro Tools Subscription Purchased but no activation email sent

Still have not been contacted yet. The order was placed over five days ago now
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  #8  
Old 05-27-2020, 09:27 AM
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Default Re: Pro Tools Subscription Purchased but no activation email sent

They are on it, please wait
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