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#1
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2018.1 transfered to new owner, can't renew yearly support
I recently sold and transferred ownership of my Pro Tools 2018.1, 12, 11, 10 to a new owner. The transfer was done through Avid with a support ticket. The yearly update/renewal package expired in March and I did not renew it.
The new owner claims he can't buy or activate the yearly update package. He want's the latest 2018.7. Is there a reason he can't activate it? Or is he doing something wrong? I understood that as long a a version was current, it could be renewed. Thanks for any help.
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Windows 10 Pro x64, Pro Tools 12.5, Reaper 5.23 x64 Gigabyte GA-880GM-USB3, AMD 6300 6 core, 16gb ram Focusrite Pro40, Echo Layla 24/96 x 2 (16x16) JBL LSR-308 Monitors |
#2
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2018.1 transfered to new owner, can' renew yearly support.
ps. I can supply the support ticket number as well if you need it.
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Windows 10 Pro x64, Pro Tools 12.5, Reaper 5.23 x64 Gigabyte GA-880GM-USB3, AMD 6300 6 core, 16gb ram Focusrite Pro40, Echo Layla 24/96 x 2 (16x16) JBL LSR-308 Monitors |
#3
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Re: 2018.1 transfered to new owner, can' renew yearly support.
He needs to buy the “reinstatement” package. You/he only had until April to buy an “upgrade/renewal” since you let it expire. Reinstatements can be bought from any Avid dealer.
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#4
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Re: 2018.1 transfered to new owner, can' renew yearly support.
Even though it is the current version? 2018?
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Windows 10 Pro x64, Pro Tools 12.5, Reaper 5.23 x64 Gigabyte GA-880GM-USB3, AMD 6300 6 core, 16gb ram Focusrite Pro40, Echo Layla 24/96 x 2 (16x16) JBL LSR-308 Monitors |
#5
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Re: 2018.1 transfered to new owner, can' renew yearly support.
Yes. The version (your full version number) that your plan expires on is where you stay if you don't renew within 1 month of expiration. After 1 month you need a reinstatement for (much) more money.
The name of Pro Tools (like "2018") just tells you when it was released now. There has been no real "version" since Pro Tools 11.
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#6
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Re: 2018.1 transfered to new owner, can' renew yearly support.
Thanks for the input. Please don't take offense to this, but the pricing structure that avid has renders a license without a current update plan in place, almost worthless.
New Pro-Tools = $599 Cost of reinstatement = $299 $200 difference, plus it costs $40 to transfer it to a new user. Net value = $160 for a current license. Just the time involved to do a transfer and sell it, eat up the rest. I guess I didn't really own anything... Oh well. Lessons learned. Thanks for your help.
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Windows 10 Pro x64, Pro Tools 12.5, Reaper 5.23 x64 Gigabyte GA-880GM-USB3, AMD 6300 6 core, 16gb ram Focusrite Pro40, Echo Layla 24/96 x 2 (16x16) JBL LSR-308 Monitors |
#7
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Re: 2018.1 transfered to new owner, can't renew yearly support
New - Reinstatement = $300, but yes... a Perpetual License with a current Upgrade Plan would obviously be more valuable.
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