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#1
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HD10 not on the Ilok anymore
Hi
My HD10 license is not on the ilok anymore. I cant open an HDX session. Please help!!!!! Thanks |
#2
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Re: HD10 not on the Ilok anymore
If the license up and disappeared, get a support case going with ilok.com.
Otherwise, need way more info.
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#3
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Re: HD10 not on the Ilok anymore
Looks like you selected the wrong bundle to surrender when upgrading a another PT license, and I see this is being handled via your support case. Please post again if you don't get a timely solution.
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#4
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Re: HD10 not on the Ilok anymore
hi jeffro, thanks for info.
If I deactivate the other PT license, will my HD10 license appear again? best gregor |
#5
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Re: HD10 not on the Ilok anymore
A surrender can't just be reversed, CS would need to manually deposit and revoke licenses to address this. Please check for a case notice email and reply to that as needed. Thanks!
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#6
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Re: HD10 not on the Ilok anymore
Blaire from Avid fixed this issue, thanx Avid for quick support and help!
Case is closed. |
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