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Old 08-03-2018, 06:02 AM
Islandfield Islandfield is offline
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Join Date: Nov 2016
Location: Norway
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Default Pro tools first License

Hi. I am trying to help a friend start using pro tools, and the free version first.

We have the Avid account linked to ilok ID.
But the license for first is not showing in ilok manager.
AVID support without a paying support plan as always just says
"Go fix it yourself or get someone else but us to help you"

Isn't the license supposed to be provided automatically?
Can an issue be that in the process he had to make a new ilok account as got password/email recovery trouble..
(could not get into that ilok account and since not used before just started over)
Is there a chance AVID sent the license to the dead ilok account, and when linking the new one after a day,
the license will not be resent to the correct ilok manager??
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Old 08-17-2018, 02:13 PM
jeffro's Avatar
jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Pro tools first License

Thanks for helping your friend with this...

The license would have been deposited to the iLok User ID that was specified during the registration process. If this is still unresolved please have your friend start a Registration Case (put n/a for Serial Number or activation ID) to provide their my.avid.com email address and iLok User ID(s) so that Avid CS can help.
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