DAE troubles with NT

[Echo studios]

Well, after many tests with PT24/NT...

I keep getting DAE -9125 errors whenever I plays the DEMO session's included with the ProTools installer and sometimes when I'm having lots of DSP and lots of tracks in a new session.
The most frequent errors are the DAE -9125 ehen I hit play on the transport.

The other one that has occurred recently is DAE -7108 which says I used all available TDM connections and that some signals may not be audible...

In return, Digitest no longer give me errors when scanning the cards in my setup (we used to get an error code 3 on the dsp-farm and).

Also, Are u planning a new update to the PT software soon for NT? Because I feel like it need to be updated.. These problems are not (normal) considering the COST of the whole system.
We need to put this system to work without these DAE errors...
We would REALLY appreciate any help.
Thanks

-dan
echo studios

[DigiTechSupt]

Hi. Sorry I didn't see this string untill I replied on the other string. OK. If Digitest is passing the cards it's safe to assume it's a system config problem and not a hardware issue. I'll forward the additional information to my engineering testers so all of us can aggree on how best to address the behavior you're getting. Be assured we'll fix this. We know this is not a bug so it's fixable. I appreciate your patience. I'll reply back as soon as I can.

Tom S.

[Echo studios]

Hi tom,
thanks for reply!

My partner tried PT this afternoon and run the Digitest util again. This time, once again, an error code 3 : invalid appeared on the Dspfarm again..and It wont even playback the two demo sessions included with the protools demo installer ; because of DAE -9125 error msg. Also we had a fatal exception log that has occured during a work with the system and we emailed it to you last night ([email protected]) ..Now we really need your help!
Maybe this is really the dsp farm causing all this trouble or maybe my system configlike you said...
i'll look for your reply Tom and Thanks again for your precious help.


- Dan & Patrick
Echo studios

[DigiTechSupt]

Hi. I'm having trouble getting help from engineering today. I think what I've decided to do is call you tomorrow and arrange to replace your Farm card. Thanks for the pacience on your part. I'll call you tomorrow.

Tom S.