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Old 09-21-2017, 10:51 AM
Wilson_r Wilson_r is offline
Join Date: Sep 2017
Location: Paterson nj
Posts: 1
Default ilok order issue

I bought the pro tools monthly subscription and ilok device on 9/17. It's about to be 4 days and I have no tracking information. I went to the website and searched the order number & it says no order history. Which is not true because my card was charged both for the new monthly subscription & for the ilok key plus shipping. I need to know the stats of this. There's no direct number to call. I sent a crap load of emails and no response. I can't use pro tools without that ilok. So I really need this solved.
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Old 09-21-2017, 11:02 AM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 8,984
Default Re: ilok order issue

Welcome to the community.

Your order from 9/17 lists Fed Ex Ground for shipping. I don't have a tracking number for you, but see you have 2 support cases opened today so you should get a response that info very soon.
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