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  #1  
Old 01-06-2021, 09:40 AM
dlapidus dlapidus is offline
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Join Date: May 2017
Location: Brooklyn, NY
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Default License on hold! Help!

I am going crazy with tis as well. My perpetual license is on hold, I updated the payment method in a timely fashion, still nothing, updated and updated. Support suggested I buy a new license which i did for a year, but I need my original perpetual license and support plan with the original system ID back, I don't want a year of no upgrade and support. I need a full refund for my latest purchase and my account to be made active.
I have called numerous times, just get the runaround. I have had a pro tools license for over 15years and I need it everyday for my job. PLEASE HELP.
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  #2  
Old 01-06-2021, 09:41 AM
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TOM@METRO TOM@METRO is offline
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Default Re: License on hold! Help!

I'll try to push this up.
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~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2020.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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  #3  
Old 01-06-2021, 09:50 AM
dlapidus dlapidus is offline
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Default Re: License on hold! Help!

do you need my system id?
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  #4  
Old 01-06-2021, 10:23 AM
dlapidus dlapidus is offline
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Join Date: May 2017
Location: Brooklyn, NY
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Default Re: License on hold! Help!

OMG they just cancelled my account completely and I have a session in one hour!
HELP!! Do I have no other option but to buy an entirely new license!? For full price??
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  #5  
Old 01-06-2021, 10:51 AM
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jeffro jeffro is offline
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Default Re: License on hold! Help!

Will escalate your case, but in the meantime... you have a perpetual (non-expiring) license with a Release Limit in Dec 2021 so you should not be blocked from running Pro Tools. Please make sure you have deactivated any other expired licenses and Close Your Cloud Session (in iLok License Manager) to prevent conflicts.
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  #6  
Old 01-06-2021, 11:13 AM
dlapidus dlapidus is offline
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Join Date: May 2017
Location: Brooklyn, NY
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Default Re: License on hold! Help!

Thank you so much!! First bit of good news all day
So now I wait for a real resolution regarding the "on hold" situation?

Much appreciated
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  #7  
Old 01-09-2021, 07:29 PM
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TOM@METRO TOM@METRO is offline
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Default Re: License on hold! Help!

Jeffro to the rescue again.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2020.12 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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