Memory leak with EuControl on Win7 x64

[DhyanMikael]

Originally Posted by DigiTechSupt

Did you see my previous post?



We're still investigating and I can't predict when a fix will be out until we know what the exact problem is.

Any news on this?

We have the same problem on Windows 7 (64 bit) with EuControl 2.5.7. On our project memory usage climbs at the rate of 1 Gigabyte per hour. If I forget to interrupt the session and reboot after 3 hours max, I will get a crash in the middle of a live performance. I like my Avids products but I need a fix for this, and I must say I am a bit shocked to read here how old this problem is (and still unsolved).

Regards, Mikael

[DhyanMikael]

Hello Support,

any news on this issue? Still investigating?

Apart from a friendly message in the Avid supporrt system that my memory leak related cases are being automatically closed due to inactivity, I haven't heard anything really constructive about this problem....

Regards, Mikael

[DigiTechSupt]

Originally Posted by DhyanMikael

Hello Support,

any news on this issue? Still investigating?

Apart from a friendly message in the Avid supporrt system that my memory leak related cases are being automatically closed due to inactivity, I haven't heard anything really constructive about this problem....

Regards, Mikael

We're working on it, definitely. Again I can't make a prediction about when it will be available, but we understand the urgency and are working as quickly as possible.

As for the 'automatically closed' message - don't worry, you'll still get a notice when an update becomes available. Our system will automatically close a case after about 2 weeks if there's been no activity on it - this is to prevent cases from remaining open that have been resolved, but the customer hasn't indicated it as such, as well as keeping 'the numbers' as far as active, pending and closed cases relatively accurate.