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#1
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"Pro Tools Quit Unexpectedly" after reinstall
I'm running ProTools 10.3.10 on a Mac Pro tower running OS 10.7.5. After having some trouble with another app and the OS I reinstalled a clone I made of the drive using SuperDuper! from another bay on the MacPro (bad idea!). When I tried opening ProTools got "Pro Tools Quit Unexpectedly" within a couple of seconds. I uninstalled ProTools with a "Safe Uninstall" and reinstalled. Got the same error. I then did a "Clean" uninstall and reinstalled again. Same error. Any and all help greatly appreciated.
Thanks, Ron |
#2
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Re: "Pro Tools Quit Unexpectedly" after reinstall
When it unexpectedly quits, you should be prompted to send a report to Apple. In that prompt should be a button that reads show details. If you click that button, the top section of the crash report should say which thread crashed. Could you please reply with the data from the crashed thread?
__________________
Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#3
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Re: "Pro Tools Quit Unexpectedly" after reinstall
Here is as much as I can fit of the report:
Process: Pro Tools [2416] Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools Identifier: com.digidesign.ProTools Version: 10.3.10.613 (10.3.10d613) Code Type: X86 (Native) Parent Process: launchd [188] Date/Time: 2015-06-07 22:59:33.325 -0400 OS Version: Mac OS X 10.7.5 (11G63) Report Version: 9 Interval Since Last Report: 17497067 sec Crashes Since Last Report: 430 Per-App Interval Since Last Report: 1511 sec Per-App Crashes Since Last Report: 47 Anonymous UUID: DF4D1A80-D64F-4A5A-BF92-A9BC1AEEFB47 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Application Specific Information: objc[2416]: garbage collection is OFF Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.apple.CoreFoundation 0x9bf2b826 CFRetain + 22 1 com.apple.CoreFoundation 0x9bf376e0 __CFDictionaryStandardRetainValue + 80 2 com.apple.CoreFoundation 0x9bf3752c __CFBasicHashAddValue + 1100 3 com.apple.CoreFoundation 0x9bf3e5c7 CFBasicHashAddValue + 2759 4 com.apple.CoreFoundation 0x9bf7ce47 CFDictionaryCreate + 135 5 com.digidesign.framework.DFW 0x006d8b52 DFW_CocoaUtils::NSStringToString(NSString*) + 322 6 com.digidesign.framework.DFW 0x00662ccd DFW_PainterQuartz::GetCFAttrStrFromString(char const*) + 413 7 com.digidesign.framework.DFW 0x00662e94 DFW_PainterQuartz:rawTextBox(Cmn_Rect<long> const&, std::string const&, DFW_Painter::EJustification, bool, bool, bool, bool) + 164 8 com.digidesign.framework.DFW 0x00658973 TStaticText::ImageText(std::string const&, Cmn_Rect<long> const&, DFW_Painter::EJustification) + 211 9 com.digidesign.framework.DFW 0x0065985c TStaticText:raw(VRect const&) + 316 10 com.digidesign.framework.DFW 0x005706c8 TView::HandleDraw(VRect const&) + 712 11 com.digidesign.framework.DFW 0x00570640 TView::HandleDraw(VRect const&) + 576 12 com.digidesign.framework.DFW 0x00570640 TView::HandleDraw(VRect const&) + 576 13 com.digidesign.framework.DFW 0x0067468a DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 37322 14 com.apple.AppKit 0x900796c9 -[NSView _drawRect:clip:] + 3717 15 com.apple.AppKit 0x900a8ae6 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1958 16 com.apple.AppKit 0x90077026 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 708 17 com.apple.AppKit 0x90078225 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 5315 18 com.apple.AppKit 0x901c9b74 -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 518 19 com.apple.AppKit 0x90071caa -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 4817 20 com.apple.AppKit 0x9006abd9 -[NSView displayIfNeeded] + 1365 21 com.apple.AppKit 0x901c995b -[NSNextStepFrame displayIfNeeded] + 91 22 com.apple.AppKit 0x9006799d -[NSWindow displayIfNeeded] + 316 23 com.digidesign.framework.DFW 0x0066f2c4 DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 15876 24 com.digidesign.framework.DFW 0x0066d512 DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 8274 25 com.digidesign.framework.DFW 0x0055a250 TWindow::Update() + 96 26 com.digidesign.ProTools 0x0000fa5a 0x1000 + 59994 27 com.digidesign.ProTools 0x00010358 0x1000 + 62296 28 com.digidesign.ProTools 0x0000effd 0x1000 + 57341 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x95f1a90a kevent + 10 1 libdispatch.dylib 0x9b345e04 _dispatch_mgr_invoke + 969 2 libdispatch.dylib 0x9b344853 _dispatch_mgr_thread + 53 Thread 2: 0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x98e006fe start_wqthread + 30 Thread 3: 0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x98e006fe start_wqthread + 30 Thread 4: 0 libsystem_kernel.dylib 0x95f17c5e semaphore_wait_trap + 10 1 com.digidesign.framework.digitrace 0x0151398a digitrace_initialize + 10122 2 com.digidesign.framework.digitrace 0x015180df DigiTraceIsActiveFunc + 1263 3 com.digidesign.framework.digitrace 0x01518265 DigiTraceIsActiveFunc + 1653 4 com.digidesign.framework.digitrace 0x015183c1 DigiTraceIsActiveFunc + 2001 5 libsystem_c.dylib 0x98dfced9 _pthread_start + 335 6 libsystem_c.dylib 0x98e006de thread_start + 34 Thread 5: 0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x98e006fe start_wqthread + 30 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x00000000 ecx: 0x02880510 edx: 0x00000000 edi: 0x00000000 esi: 0x9bf2b81d ebp: 0xbfffe378 esp: 0xbfffe360 ss: 0x00000023 efl: 0x00000246 eip: 0x9bf2b826 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0xac6679c4 Logical CPU: 10 Binary Images: 0x1000 - 0x142fef +com.digidesign.ProTools (10.3.10.613 - 10.3.10d613) <1500900F-46A0-339E-3736-E2F64300EDE8> /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools 0x173000 - 0x174fff +com.avid.breakpad_glue (??? - 1.0) <948A1FB5-DD01-AD1F-983A-DF20B3EA4B83> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/breakpad_glue.framework/Versions/A/breakpad_glue 0x178000 - 0x42afef +com.digidesign.framework.CoreFoundation (10.3.10.613 - 10.3.10d613) <ED4C20A4-A62D-82B5-616C-00F574D8DF3D> /Library/Frameworks/CFnd.framework/Versions/A/CFnd 0x4cb000 - 0x517ffb com.apple.audio.midi.CoreMIDI (1.8 - 42) <67FE17BA-C921-3D2D-AAC5-B5E9083CE004> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI 0x53a000 - 0x7e4fff +com.digidesign.framework.DFW (10.3.10.613 - 10.3.10d613) <FDA87794-B626-E6B0-2BEC-B8D336122499> /Library/Frameworks/DFW.framework/Versions/A/DFW 0x8be000 - 0x8ecffb +com.digidesign.framework.PlatformSupport (10.3.10.613 - 10.3.10d613) <F6F14311-E21E-4A61-A826-FF364CA3CFDA> /Library/Frameworks/DigiPlatformSupport.framework/Versions/A/DigiPlatformSupport 0x90d000 - 0x9c0fef +com.digidesign.framework.DSI (10.3.10.613 - 10.3.10d613) <0DDDFDC4-64D7-FB6E-78CE-B9ABF9D9E154> /Library/Frameworks/DSI.framework/Versions/A/DSI 0x9f6000 - 0xe50feb +com.digidesign.framework.FileFormat (10.3.10.613 - 10.3.10d613) <F1BF4B62-3369-AC90-275F-B4BA0B94E08C> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/FFmt.framework/Versions/A/FFmt 0xf11000 - 0xf19ff7 +com.googlecode.google-breakpad (??? - 1.0) <7745C620-3521-38CC-E5F5-08E9B16EC859> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/Breakpad.framework/Versions/A/Breakpad 0xf21000 - 0xf31fe7 +breakpadUtilities.dylib (??? - ???) <124F6D98-48F2-0D94-472F-4899BA99E599> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/Breakpad.framework/Versions/A/Resources/breakpadUtilities.dylib 0xf3d000 - 0x1262fff +libNeoAccessPro.dylib (10.3.10 - compatibility 10.3.10) <2CBC157A-6864-27CA-186F-40BB3F3EA4A6> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/libNeoAccessPro.dylib 0x12c1000 - 0x12c4ff7 +com.digidesign.framework.LGC (10.3.10x613 - 10.3.10d613) <B9BF6CBF-11B1-F4E5-F951-2C4D425186EF> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/LGC.framework/Versions/A/LGC 0x12c9000 - 0x1394fe3 +libOMFToolkit.dylib (10.3.10 - compatibility 10.3.10) <089918CC-9399-BA63-F2DA-9B30BD17439A> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/libOMFToolkit.dylib 0x13ae000 - 0x13c4ff7 +com.digidesign.framework.AudioFoundation (10.3.10.613 - 10.3.10d613) <3B80E233-7F77-ECAE-F29C-C0422A83CF70> /Library/Frameworks/AFnd.framework/Versions/A/AFnd 0x150d000 - 0x151cffb +com.digidesign.framework.digitrace (10.3.10.613 - 10.3.10d613) <970E7DF2-45C6-473C-1372-725622BEFEC9> /Library/Application Support/Avid/*/Digitrace.framework/Digitrace 0x8fe75000 - 0x8fea7aa7 dyld (195.6 - ???) <60FD3471-A1D7-342E-99A7-3EDECDAEC6EC> /usr/lib/dyld 0x90005000 - 0x90013ff7 libxar-nossl.dylib (??? - ???) <5BF4DA8E-C319-354A-967E-A0C725DC8BA3> /usr/lib/libxar-nossl.dylib 0x90014000 - 0x9001fffe com.apple.NetAuth (3.2 - 3.2) <4377FB18-A550-35C6-BCD2-71C42134EEA6> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x90020000 - 0x90ab5ff6 com.apple.AppKit (6.7.5 - 1138.51) <B9D3DCA0-9765-354E-9730-75A45A97DDFD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x90ab6000 - 0x90b99ff7 libcrypto.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <F38D5018-49AF-3A4B-BB17-1F1AFE949991> /usr/lib/libcrypto.0.9.8.dylib 0x90b9c000 - 0x90b9dfff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent 0x90b9e000 - 0x90bf9ff3 com.apple.Symbolication (1.3 - 91) <B9D69476-B09A-38BB-AB8F-644C0032DA97> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication 0x90bfa000 - 0x90c5fff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x90cd9000 - 0x90fdbfff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <C613B0DA-B401-3DC7-B626-6E20D4DDC8A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x90fdc000 - 0x90fddff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <2F4B35B2-706C-3383-AA86-DABA409FAE45> /usr/lib/system/libunc.dylib 0x91023000 - 0x91029ffb com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x9102a000 - 0x9102dffd libCoreVMClient.dylib (??? - ???) <B8F8916D-F12A-3D95-ABF3-999D57B7D581> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x9117e000 - 0x911f2fff com.apple.CoreSymbolication (2.2 - 73.2) <FA9305CA-FB9B-3646-8C41-FF8DF15AB2C1> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication 0x91303000 - 0x91307fff libGIF.dylib (??? - ???) <2ADFED97-2228-343D-9A53-207CBFDE7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x91308000 - 0x91308ff0 com.apple.ApplicationServices (41 - 41) <C48EF6B2-ABF9-35BD-A07A-A38EC0008294> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x91309000 - 0x91310ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib 0x91315000 - 0x91315fff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x91359000 - 0x917ceff7 FaceCoreLight (1.4.7 - compatibility 1.0.0) <3E2BF587-5168-3FC5-9D8D-183A9C7C1DED> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight 0x917da000 - 0x917dbfff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib 0x918b4000 - 0x91911ffb com.apple.htmlrendering (76 - 1.1.4) <409EF0CB-2997-369A-9326-BE12436B9EE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering 0x91912000 - 0x9198dffb com.apple.ApplicationServices.ATS (317.13.0 - ???) <E8C165AA-9D72-3684-B5D4-1C9AB364F8E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x919ca000 - 0x919d2ff5 libcopyfile.dylib (85.1.70 - compatibility 1.0.0) <37C24BAC-2C6C-3EFC-BBFD-D397F1A61A7D> /usr/lib/system/libcopyfile.dylib 0x919e5000 - 0x91aa5ffb com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x91aa6000 - 0x91ae6ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib 0x91ae7000 - 0x91aeefff com.apple.agl (3.2.0 - AGL-3.2.0) <B06FB8BF-77A7-3357-8B46-06E609E3F775> /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x91b57000 - 0x92033ff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x92034000 - 0x9207dff7 libGLU.dylib (??? - ???) <9AF7AD51-16E3-3674-B60E-30EE499D7B46> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x9207e000 - 0x92141fff com.apple.CoreServices.OSServices (478.50 - 478.50) <916A3B50-1033-3FFE-A9AF-3CC2B0F60EAE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x92142000 - 0x92142fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib 0x92360000 - 0x92363ffc libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib 0x92810000 - 0x9284efff libRIP.A.dylib (600.0.0 - compatibility 64.0.0) <C6B2C72A-6471-3E60-9E97-8381B0DBD5A9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x928a0000 - 0x929b1ff7 libJP2.dylib (??? - ???) <29A7A569-1CE9-314F-BEC7-679EAEC84E09> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib 0x929f7000 - 0x92a49ff7 libFontRegistry.dylib (??? - ???) <C2B84661-A62D-3FFF-8D8C-BC697E9BDF4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x92a4a000 - 0x92b1affb com.apple.ImageIO.framework (3.1.2 - 588) <1AA18570-B5F8-3B1E-9D0A-0EDD866E5131> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x92b1b000 - 0x92b1ffff com.apple.CommonPanels (1.2.5 - 94) <EA47550D-7DAF-30D9-91DB-1FB594CC8522> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x92b26000 - 0x92c16ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib 0x92c17000 - 0x92ca4ff7 com.apple.CoreText (220.22.0 - ???) <EA7210A7-DECC-3F76-8A66-D4E41859B3C6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x92ca5000 - 0x92febff3 com.apple.HIToolbox (1.9 - ???) <E5EA9EEF-3CCA-36A0-8688-DA2E64E2256C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x93182000 - 0x931acff1 com.apple.CoreServicesInternal (113.20 - 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0x99216ff7 libexpat.1.dylib (7.2.0 - compatibility 7.0.0) <C7003CC0-28CA-3E04-9B9E-0A15138ED726> /usr/lib/libexpat.1.dylib 0x99217000 - 0x99246ff7 libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib 0x99247000 - 0x99248ff4 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <6DE3FDC7-0BE0-3791-B6F5-C15422A8AFB8> /usr/lib/system/libremovefile.dylib |
#4
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Re: "Pro Tools Quit Unexpectedly" after reinstall
Hi
Using migration tools is never a good idea for apps like Pro Tools as the files can go missing or get distorted even though we never believe this can happen but it does so ... I would do the following: Delete PT prefs and databases Run permissions repair Move 3rd party plugins to Plugin (unused) folder and try launching PT. If it still crash then this: Uninstall Pro Tools (safe) and reinstall and try again or: Uninstall (complete) and reinstall and try again. Best Of Luck
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
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Re: "Pro Tools Quit Unexpectedly" after reinstall
I tried Safe install/uninstall, Clean install/unistall, deleted Pro Tools prefs without solving the problem. Yes, really bad idea using my cloned copy of the drive (used SuperDuper!) to replace all content on the main drive. I did create a test user account and Pro Tools did open up (with the exception of a couple of plug-ins) but I can't figure out how to trouble shoot this beyond that.
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#6
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Re: "Pro Tools Quit Unexpectedly" after reinstall
Quote:
If Pro Tools will successfully launch with a different user account, then there is something wrong or corrupt with the other user account. I would use a program such as Find Any File to locate any file named either Avid or Digidesign within the problematic user's home directory (~/), delete those files, and then see if Pro Tools will successfully launch. If it does, great. If not, you will have to continue using the test account or reinstall the OS from scratch.
__________________
Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#7
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Re: "Pro Tools Quit Unexpectedly" after reinstall
After I tried the various Pro Tools installs/uninstalls I actually did reinstall the OS from the recovery partition. That didn't work either.
"Apple code is the last code executed before Pro Tools crashes." I presume you are referring to this which I have no idea how to interpret. Do you understand it? Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x00000000 ecx: 0x02880510 edx: 0x00000000 edi: 0x00000000 esi: 0x9bf2b81d ebp: 0xbfffe378 esp: 0xbfffe360 ss: 0x00000023 efl: 0x00000246 eip: 0x9bf2b826 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0xac6679c4 Logical CPU: 10 If I delete every file named Avid or Digidesign in the home directory will I mess anything else up? |
#8
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Re: "Pro Tools Quit Unexpectedly" after reinstall
This is what I was referring to.
Quote:
__________________
Jonathan S. Abrams, CEA, CEV, CBNT Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10) |
#9
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Re: "Pro Tools Quit Unexpectedly" after reinstall
After exhausting things to try I bit the bullet and paid $39.99 for tech support. Even so, the process just to get to paid tech support not so easy. Vicky Moreno (Avid) interceded and helpedme out to get to a tech. I spent an hour and a half with the Avid tech who was very professional. But the conclusion reached was that my user file was corrupted. The sort of solution was to create a new user file and move things over as necessary. Doing this messed up a couple of other applications (non-audio) which had to be reinstalled. After this most of the plugins for ProTools loaded with a couple of exceptions. But another problem arose--the plugins loaded but in several cases whatever link there was between the plugin and the actual instruments was lost. Wish there was a simple way to reconnect the the two. For instance for my IK Mulitmedia Instruments I had to open the plugin in a session, go to prefs in the instrument itself and browse for the actual locations (some of which I only dimly remember). Was able to get the IK stuff going again but I'm in for a couple of nights of figuring out where some of the other stuff lives. Does anyone know how to simplify this procress?
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