iLok upgrade wont let me into pro tools

[tbond]

Originally Posted by jeffro

That info just means that previous installers required a specific Win7 patch. iLok modified their installer to not require that patch.

Installing the updated iLM should solve the problem on your system.

Your suggestion worked, thank you so much.

[unkJE]

Originally Posted by tbond

Due to Microsoft bugs where some Windows 7 systems are unable to update, we've changed our installer to no longer require any Windows 7 updates.

I use Windows Update on Win7.

In Windows Control Panel, go to Windows Update and click on “Check for updates”.
Download & install any “important updates” available.
(I don't install the “optional updates”).
After installing the “important updates” I installed the latest iLok License Manager (LicenseSupportInstallerWin64_v3.1.7_r37900) - from https://www.ilok.com/#!license-manager
Plugged in my iLok, logged in to iLok License Manager and clicked on “Synchronize” (under the View Tab).
All good here now – no more “Authorization Exception” messages.


In Control Panel\All Control Panel Items\Windows Update\Change settings, under “Important updates” I select “Check for updates but let me choose whether to download and install them”.
I leave both “Recommended updates” and “Who can install updates” unchecked.

Hope this helps!

[jeffro]

Originally Posted by unkJE

I use Windows Update on Win7...

Thanks for jumping in with more info, and glad to hear your system is working. The issue related to Win7 is documented at avid.force.com/pkb/articles/Error_Message/iLok-License-Manager-error-Windows-7. The required Win update was not automatically installed and required manual installation to be able to install iLM, so the iLM installer was updated to not require that to eliminate the problem. For the OP, the error was actually caused by having an older version of iLM installed so updating iLM solved that.

[unkJE]

Originally Posted by jeffro

Thanks for jumping in with more info, and glad to hear your system is working. The issue related to Win7 is documented at avid.force.com/pkb/articles/Error_Message/iLok-License-Manager-error-Windows-7. The required Win update was not automatically installed and required manual installation to be able to install iLM, so the iLM installer was updated to not require that to eliminate the problem. For the OP, the error was actually caused by having an older version of iLM installed so updating iLM solved that.

That'll teach me not to make a cuppa in the middle of posting here!
By the time I'd finished "composing" - the OP (tbond) had already posted:
"Your suggestion worked, thank you so much."

Thanks Jeffro!