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Old 05-16-2019, 02:10 AM
Itsquietloud Itsquietloud is offline
Join Date: May 2019
Location: Country
Posts: 14
Default Avid HDX card not being recognized

Hi guys ,

I'm new here to avid.com but have been in recording on an amateur level a few years and thus been a regular observer of all things studio here .

I have a HDX card issue.

Up till now .I've gone thru all posts here and others online and also contacted avid approved repair / dealer but so far with no resolvement,

Heres my problem,
I recently pick up a 2nd hand avid hdx card from a third party on a buy as is ...im on protools 10hd with relevant hd driver installed
Both Mac and Pc sees the card but as an unknown device, when opening digitest, again the card as unknown is listed ...

Looking at the 'reset firmware' avid knowledge base page, it says that the card should display 1 x solid green led on face of card, and 1 x flashing green led underside,
the card I have has 2 x solid green leds lit beside each other on the face of the card and one flashing on underside, there is also another solid green led under fan housing from what observe ... maybe this indicates a prob with card ?.

firmware reset, still nothing.

The card is in very good condition and everything looks good ... quiet fan etc ..
Just thought I'd put this out there, before I pack this item off to avid approved dealer who have told me could cost a minimum of 400.00 stg ..

I'd be grateful for any advice ..
Cheers .
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