Windows Mbox Pro not recognized

[noelie]

Windows Mbox Pro not recognized


I am using protools 12.5 on windows 8.1 and windows 10.



I have an MBox Pro firewire and an 002 rack. My windows 10 box sucessfully runs 002 rack through a pyro pci firewire card and Command8 through usb.



I was running protools on my other machine which is a macbook pro running windows 8.1 and connecting to the Mbox pro through a thunderbolt to firewire adapter (from apple).



This worked fine when i switched my ILok between the 2 machines.



The problem occurred when I tried to get the MBox Pro working on the desktop machine with the firewire PCI card. I installed the MBox Pro driver in windows 10 and connected the mbox pro and it was recognised by windows, and the control panel utility said mbox pro connected.



I then started protools which had previously had its hardware setup as the 002 rack but now the 002 rack was not connected and the mbox pro was and protools could not connect to it and it appears to have done something to the mbox pro and it is now not recognised by the windows 10 or 8.1 machines at the windows or protools level.



I have read some posts saying the mbox pro can get into a faulty state, which appears to be what protools has done to it.



Any help would be greatly appreciated, is there any way to reset the state of the mbox pro



I am using Mbox pro driver 1.1.10, and i have restored machines from clean images and tried different windows legacy drivers etc.

My firewire controller comes up as LSI 1394 OHCI Compliant Host Controller in device manager.



I bought the mbox pro in april 2015 from thomann. I have an mbox pro 3 192khz I live in Dublin Ireland near Sandyford.



If my MBox needs repair how would I go about submitting it to the factory in Dublin for repair.



kind regards noel