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#1
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All Reinstatement Upgrade Codes are dead
what's happening?
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#2
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Re: All Reinstatement Upgrade Codes are dead
Avid Support is the only one that can answer your question.
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Janne What we do in life, echoes in eternity. |
#3
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Re: All Reinstatement Upgrade Codes are dead
To speed things up:
Login to your Avid Master Account Under “My Support Center” click on “Access the Support Center (Portal)” This takes you to: https://na49.salesforce.com/500/o Under “Select Case Record Type” click on the drop-down Menu and select “Audio” In the 1st box, add a short description of your problem In the 2nd box, select “Artist Suite – DAW” In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” In the 4th box, select “Pro Tools | Software” In the 5th box, select your Pro Tools version Click on “Submit My Question” You’ll be provided with a Case Number “Post Reply” to this Thread, include your Case Number to help Mods or Higher escalate your Case Question: Did you buy your Reinstatement from Avid, or from a Reseller?
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#4
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Re: All Reinstatement Upgrade Codes are dead
Your case number is 0409845
yea I did not get a case number from inside my Avid Account - unfortunately it's asking for a Systems ID - There are not Systems ID's for Pro Tools 10 my dealer said I would get one after he registration but Avid seems to have blocked the registration. I have know idea why they make this so convoluted. I went to Apple Store bought Logic Pro installed it and it worked - Please send me Pro tools sessions to work on I transfer them to Logic and export them back into pro tools when i'm done. My Mac died have to get a new version pro tools - Apple Upgraded me for free. Avid blocked me from using a paid a paid upgrade I guess this is reason 236 why I stopped using pro tools and stopped recommending it to others |
#5
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Re: All Reinstatement Upgrade Codes are dead
I’m having trouble understanding your wording.
A Reinstatement is used to upgrade (for example) Pro Tools 9 (which is currently in your Avid Master account) to the current version of Pro Tools. If you have Pro Tools 9 in your Avid Master account: Click My Products and Subscriptions. Click on the line that says Pro Tools 9 Your system ID should be beneath the line that you clicked. What exactly did you buy? You mentioned a “paid upgrade” – what are you upgrading? If you’re trying to register/upgrade/reinstate a 2nd-hand license that may be coupled to the original owner’s hardware, and is not currently in your Avid Master account, that may explain Avid blocking your registration – the license should have been sold with the hardware, not separately Please clarify
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#6
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Re: All Reinstatement Upgrade Codes are dead
Pro tools 9 ????
I have Pro Tools 10 not 9 Avid Account does not have system ID's prior to Pro tools 12 Avid has not tied hardware to Pro Tools since version 8 starting with Pro tools 9 Avid sold pro tools standalone without hardware The title of the thread is what I purchased "Reinstatement Upgrade" this should have worked with pro tools 10 s during the registration process it needed to validate the license in my ilok account - which it did Now it's asking me validate my system ID well there isn't one with version below 12. |
#7
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Re: All Reinstatement Upgrade Codes are dead
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock + SSDs: 2 @ Samsung T5 + 1 @ Samsung T7 * 3 Screens: 15.6” Laptop + 24” BENQ GL2450-B + Samsung 27” CT550 curved Monitor * best Wife! |
#8
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Re: All Reinstatement Upgrade Codes are dead
I know what a system ID is and I know where to find it
NOTE as stated before Avid Account does not have system ID's prior to Pro tools 12 |
#9
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Re: All Reinstatement Upgrade Codes are dead
We will follow up on your case. Note that you also started cases in Dec 2020 and Sept 2020 where we requested a copy of your sales invoice. Please update your support case (reply to the case notice email or click "Access the Support Center (Portal)" in my.avid.com) with a copy of your sales invoice so that we can assist.
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Administrator Avid Pro Audio Community |
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