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  #1  
Old 05-28-2015, 09:37 AM
ArKay99 ArKay99 is offline
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Default PT12HD crash to spinning Beachball of Death - got console readout.

I've been having a problem with PT12HD on my system in my sig. It will happen at least 4 or 5 times a day when working with PT12. I've been working with Studio One V2 and V3 for the last 3 weeks and no problems there using UAD plugins.

The system is pretty new. It's a fresh install, no ver. 10 or rtas on the machine. The session is only using UAD DSP and Avid native plugs. The problem has happened with other sessions, but on this one I was able to recover, sort of, by hitting Command and F1 and F2. Before I couldn't get to the force quit and had to shut off the machine with the hard switch.

The problem shows up as everything is playing back just fine, and then the audio gets a 'hiccup' and the machine continues to play the audio to the end. However the gui is frozen and none of the keyboard commands work... Spacebar to stop, etc. and the spinning beachball of death shows when you move the cursor off the Pro Tools gui.

Just before when this happened I started hitting command keys and when I got to the Command+F2, the screen went black, then I hit it again and it came back and the gui was working...sort of. The meters were not frozen, but they were updating only about every 1 second or so. So were the Pro Tools gui buttons. I opened the console and copied all the messages to a log and there were many regarding this. The most notable being:

WindowServer[125] disable_update_timeout: UI updates were forcibly disabled by application "Pro Tools" for over 1.00 seconds. Server has re-enabled them.
5/28/15 9:41:41.768 AM
WindowServer[125] common_reenable_update: UI updates were finally reenabled by application "Pro Tools" after 1.00 seconds (server forcibly re-enabled them after 1.00 seconds)
5/28/15 9:41:45.516 AM

There were about 120 of these messages back to back, and I'm assuming it is what caused the gui to become unresponsive or very sluggish.

I could only get the gui to respond by doing a restart and reloading Pro Tools. I was able to shut down PT from the menu though.

Here is a link to my dropbox for the console file from boot to shutdown.

Console file for Pro Tools crash.
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 2 1T data drives in Thunderbolt enclosure, OSX 10.10.5, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, Pro Tools 12.4 HD, PreSonus Studio One 3.5, Logic X, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
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  #2  
Old 06-01-2015, 03:06 PM
ArKay99 ArKay99 is offline
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Default

Bump to see if anybody else has had this problem...
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 2 1T data drives in Thunderbolt enclosure, OSX 10.10.5, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, Pro Tools 12.4 HD, PreSonus Studio One 3.5, Logic X, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
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  #3  
Old 06-16-2015, 08:22 AM
Sonny Keyes Sonny Keyes is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

I was getting problems like this in PT12 for a while. But then it went further to a problem where every time I Bounced a mix it would create a state where all tracks played back through the main output at full level regardless of muting or routing.

I have reverted to PT11 so I can still function, but like you, I also have a new Mac Pro and a clean Yosemite system that never had PT10 on it. I thought maybe it was a hardware problem, but I find it interesting to read that someone else with a new system is having similar issues with PT12 and Yosemite.
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  #4  
Old 06-16-2015, 10:02 AM
guitardom guitardom is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Remember you have a support plan with 12.
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  #5  
Old 06-16-2015, 11:05 AM
ArKay99 ArKay99 is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Quote:
Originally Posted by guitardom View Post
Remember you have a support plan with 12.
I wish I did, but I don't. I was one of the ones that got 12HD after it was released. It says so in my account.

But that's ok. It's no longer my primary DAW. I just use it for old projects and for converting projects to my new DAW.

Secondly, I'm kinda tired of being a beta tester for AVID.
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  #6  
Old 06-16-2015, 12:03 PM
ArKay99 ArKay99 is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Quote:
Originally Posted by Sonny Keyes View Post
I was getting problems like this in PT12 for a while. But then it went further to a problem where every time I Bounced a mix it would create a state where all tracks played back through the main output at full level regardless of muting or routing.

I have reverted to PT11 so I can still function, but like you, I also have a new Mac Pro and a clean Yosemite system that never had PT10 on it. I thought maybe it was a hardware problem, but I find it interesting to read that someone else with a new system is having similar issues with PT12 and Yosemite.
Thanks for responding Sonny. It would be interesting if you had the console reports from the time you had the issue. Comparing them might give a clue. I did notice that OSX was reporting that it was expecting Pro Tools to return 10.10.2 but got 10.9.8 instead. At least it thought it important enough to write it to the log. If that is valid, does it mean that PT12HD is only qualified, or should I say 'versioned' only as far as Mavericks?

My system shipped with 10.10.2, so I can't really go back...not without finding an old version of Mavericks, blowing away my drive and starting over...I'm not interested in going through a weeks worth of work just to find that PT11HD is just a flaky.

I would like to be running Mavericks. It's scarey out here on the 'bleeding edge', but Yosemite has been out long enough that the beta of 'El Capitan' has been released...
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  #7  
Old 07-29-2015, 08:03 AM
Wolfgang Eller Wolfgang Eller is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Very interesting.
I got this problem a few weeks ago and I still don´t know what it is.
I found this thread cause I was searching for this line: 29.07.15 14:55:44,392 WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Pro Tools" for over 1.00 seconds. Server has re-enabled them.

Every ten minutes (or so) I have a few of these lines in the console but it doesn´t freeze there.

I tried everything what one normally would do in such a case: No plugins, no external devices, repair permission, a.s.o.

I have several installations with 10.10.3 / 10.10.4 and 11.3.1 / 12.1.
In any combination it crashed.
Right today I did a super clean install of 10.10.4 and 11.3.1.
Nothing else. No further plugins no other apps.

Right now 3h without a problem.
I will see if it´s still running tomorrow morning.

knock on wood.
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  #8  
Old 07-29-2015, 11:21 AM
ArKay99 ArKay99 is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Quote:
Originally Posted by Wolfgang Eller View Post
Very interesting.
I got this problem a few weeks ago and I still don´t know what it is.
I found this thread cause I was searching for this line: 29.07.15 14:55:44,392 WindowServer[163]: disable_update_timeout: UI updates were forcibly disabled by application "Pro Tools" for over 1.00 seconds. Server has re-enabled them.

Every ten minutes (or so) I have a few of these lines in the console but it doesn´t freeze there.

I tried everything what one normally would do in such a case: No plugins, no external devices, repair permission, a.s.o.

I have several installations with 10.10.3 / 10.10.4 and 11.3.1 / 12.1.
In any combination it crashed.
Right today I did a super clean install of 10.10.4 and 11.3.1.
Nothing else. No further plugins no other apps.

Right now 3h without a problem.
I will see if it´s still running tomorrow morning.

knock on wood.
Thanks for the info Wolfgang. Keep us posted.
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 2 1T data drives in Thunderbolt enclosure, OSX 10.10.5, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, Pro Tools 12.4 HD, PreSonus Studio One 3.5, Logic X, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
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  #9  
Old 07-29-2015, 11:18 PM
Wolfgang Eller Wolfgang Eller is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

Bingo!
18h without a freeze.
Now I activate the disk cache and bring in some plugins.
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  #10  
Old 07-30-2015, 01:32 PM
Wolfgang Eller Wolfgang Eller is offline
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Default Re: PT12HD crash to spinning Beachball of Death - got console readout.

OK, disk cache and plugin was to much.
I disable disk cache.
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