|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#11
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Quote:
__________________
• linkedin •
|
#12
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Quote:
Thanks for this info Jeffro. I never got the email and I actually paid for the Complete bundle 2 days ago. I didn’t know I would get it free. Will I be refunded for this? Thanks. Sent from my iPhone using Tapatalk |
#14
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Thanks Jeffro. Sent from my iPhone using Tapatalk |
#15
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Jeffro above: "With the release of the Complete Plug-In Bundle you can get more plug-ins at half the cost. We've even given a year of that free to users that had current Plug-In and Support Plans."
Apparently this is incorrect. I just got an email from Avid Customer Care telling me that, even though I do have a current Plug-in and Support Plan, I'm not eligible for a free year of the Complete Plug-in Bundle because that offer was only applicable to people who purchased the Renewal or Reinstatement Plan from November 24, 2017 to December 31, 2017. I renewed both my Plans in April, ,2017. Case Number: 03443600. Looks like anyone outside that limited time frame is SOL.
__________________
Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#16
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Quote:
__________________
• linkedin •
|
#17
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Throughout this thread we've been told that the Pro Tools Plug-in and Support Plan is no more and it's been replaced by the Complete Plug-in Bundle. And it appears to be the case since there is nowhere in my Avid Account to renew that Plug-in and Support Plan.
So why then have I received an email from Avid today stating the following: "Don't Let Time Run Out Renew your Pro Tools Plug-in & Support Plan before it expires. Pro Tools Customer, As a Pro Tools owner, you’ve enjoyed exclusive access to a powerful plug-in bundle and expert help through your Perpetual Plug-in & Support Plan. But did you know your plan will expire soon? If you don’t renew, you will lose access to… • Avid Space reverb plug-in for the pristine sound of natural reverb spaces • 16 creative stompbox effects for creative processing • On-call troubleshooting support for those times when things don’t go as planned And don’t forget that you can always expand your artistic palette at any time through the Avid Plug-in Marketplace, where you’ll find the sounds, effects, and tools you’re looking for, giving you even more creative possibilities. Don’t put your projects in jeopardy—renew your plan now through your Avid Account or local reseller before it expires*. We wish you many more years of creativity! –Your Pro Tools team" Jeffro says we'll get a free year of the Complete Plug-in Bundle to make up for Avid discontinuing the Plug-in and Support Plan. Avid Customer Care says not so, it was a (very) limited time offer. Both Jeffro and Avid state the Plug-in and Support Plan is no more and it's been replaced by the Complete Plug-in Bundle, yet I'm getting emails from Avid asking me to be sure to renew my Plug-in and Support Plan. But there's no way to do that in my account. Could Jeffro or someone else from Avid please give the definitive - and correct - answer to what is going on, what has replaced what and whether there is a free year for those of us who have continued paying our renewal fees or not? TIA
__________________
Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#18
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Bump.
__________________
Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#19
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Quote:
Hi there, Jeffro sorted mine out and yes you will get a free year of the Complete bundle. I’m sure he will sort yours too. Sent from my iPhone using Tapatalk |
#20
|
||||
|
||||
Re: Protools 2018 plugin and support Plan Important question...
Sorry for the delay in responding, we've have many key people wrapped up in Avid Connect and NAB through this week.
Quote:
Quote:
Quote:
__________________
• linkedin •
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
To renew Pro Tools 12 Annual Upgrade Plan, click on Renew Support | unkJE | Pro Tools 12 | 0 | 03-30-2017 04:05 PM |
can't renew support plan (expiring today) | huzzam | Licensing & Accounts | 7 | 12-27-2016 04:37 AM |
Q:What I will lose if don't renew the annual Upgrade and Support Plan? | akhafaji | Pro Tools 12 | 22 | 10-22-2016 02:53 PM |
How do i renew my support plan? | metalmixer | Licensing & Accounts | 1 | 10-05-2016 09:03 AM |
Support and Upgrade Plan Renew | Roulette Records | Pro Tools 12 | 1 | 04-18-2016 03:04 PM |