"You are trying to run a newer version of Pro Tools than allowed" error launching PT

[ChrisMac]

Was running 12.7 all day and decided to upgrade to 12.7.1, now I get this message on launch

"you are trying to run a newer version of Pro Tools than allowed by your license"

Now I can't run Pro Tools, help

[jeffro]

Will check it out...

[jeffro]

Started a support case for you, but you should be able to Sync your iLok and get back to work. Please look for a case notice email and reply to that if needed. Thanks!

More info

[Rockmixer 67]

I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go

[jeffro]

Originally Posted by Rockmixer 67

I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go

Welcome to the community.

Checked your license and that looks correct. Can you please try the steps listed here and report back?

[mastermixaudiomedia]

I'm getting the same behavior even after performing the procedure detailed above.

Back to 12.7 for now...

[GregX]

Originally Posted by Rockmixer 67

I have the same issue, see ilok lic and update plan there. Been using 12.7 all day then upgrade to 12.7.1 and no go

Same problem here. "You are trying to run a newer version..."
I have been keeping up to date from the Avid Application Manager, and this is the latest Pro Tools, and can't run it.

[DigiTechSupt]

Originally Posted by GregX

Same problem here. "You are trying to run a newer version..."
I have been keeping up to date from the Avid Application Manager, and this is the latest Pro Tools, and can't run it.

Hi GregX,

The Email you're using on your profile also seems to be not associated with any Avid Account. Please update your Email or you can also create a support case and our licensing team should be in touch with you soon. (create a support case here)

Thanks,
TD

[misterwine]

I just did my update to version 12.7.1 and I get the following error message when I try to launch Pro Tools:

"You are trying to run a newer version of Pro Tools than allowed by your license...(etc)"

I tried all the solutions posted , Ilok reinstalled re linked etc, tried reinstalling pro tools no go.

Frustrating everything was fine on 12.7 and no response from Avid as usual.

Anyone got suggestions for a fix?

[jeam25]

Hi misterwine !

From what version are you updating ?

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