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  #1  
Old 10-20-2010, 10:58 AM
David Sabine David Sabine is offline
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Location: Canada
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Default Three problems since 8.0.4 - Sandra report included.

Hello,

I'm having problem currently with 003 Rack with PTLE 8.0.4cs2.

8.0.3 was crashing when users without administrative permission on the machine were logged in. So, I updated to 8.0.4 hoping the permissions problem was fixed but immediately started having problems. Yesterday, with nothing MORE to lose, I updated to 8.0.4cs2 - still experiencing the problem.

THE PROBLEM: SINCE INSTALLING 8.0.4 and then cs2 I HAVE NO INPUT.

I did not have this problem prior to 8.0.4.

Within Pro Tools and other software (WaveCapture and Pure Data) I
have playback functionality. (Audio playback that is... I haven't tested MIDI playback.)

But I have no 'record' ability. I can't record MIDI instruments; I can't record audio via any of the inputs. Nothing shows up in the volume meters of a track. The LEDs on the 003 appears to indicate that audio is being received but that's it.

Please, I could use some help. Sandra report here:

HTML Code:
SiSoftware Sandra

Computer
Model : Dell Precision M6400
Domain : NameWithheld
Host Name : NameWithheld
User : NameWithheld

Processor
Model : Intel(R) Core(TM)2 Extreme CPU Q9300  @ 2.53GHz
Speed : 2.53GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Dell 0D138P
BIOS : Dell A07 08/11/2009
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DIMM DDR2 DDR3

Chipset
Model : Dell Q45/Q43 DRAM Controller
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 4GB DIMM DDR2 DDR3
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Samsung M471B2874EH1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 5-27-8-4)
Memory Module : Samsung M471B2874EH1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 5-27-8-4)
Memory Module : Samsung M471B2874DZ1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 5-27-8-4)
Memory Module : Samsung M471B2874DZ1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 5-27-8-4)

Video System
Video Adapter : NVIDIA Quadro FX 2700M (48 SM4.0 1.3GHz, 512MB DDR3 2x800MHz, PCIe 1.00 x16)

Graphics Processor
Adapter : NVIDIA Quadro FX 2700M (48SP 1.33GHz, 512MB 2x800MHz)

Storage Devices
ST9320423ASG (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 298GB (C:) (E:)
ST9320423ASG (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 298GB (D:)
HL-DT-ST DVD+/-RW GS20N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
RECOVERY (E:) : 2GB (NTFS) @ ST9320423ASG (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
OS (C:) : 296GB (NTFS) @ ST9320423ASG (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Audio Data (D:) : 298GB (NTFS) @ ST9320423ASG (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (F:) : N/A @ HL-DT-ST DVD+/-RW GS20N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell (ICH9M-E) LPC Interface Controller
LPC Legacy Controller 1 : T0 00-00h
Audio Device : Dell (ICH9) HD Audio Controller
Audio Codec : Integrated Device Tech 76B2h
Disk Controller : Dell Mobile SATA RAID Controller
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller
CardBus/PCMCIA Controller 1 : 65532 RL5c476 CardBus Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : RICOH Aficio MP C2500 PCL 5c (600x600, Colour, Full Duplex)

Network Services
Network Adapter : Broadcom NetXtreme 57xx Gigabit Controller
Network Adapter : Bluetooth Device (Personal Area Network)
Wireless Adapter 1 : Dell Wireless 1510 Wireless-N WLAN Mini-Card (802.11a (OFDM), TKIP, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows Vista Business 6.00.6002 (Service Pack 2)
Platform Compliance : x86

Windows Experience Index
Current System : 5.8
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  #2  
Old 10-20-2010, 11:09 AM
guitardom guitardom is offline
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Default Re: Three problems since 8.0.4 - Sandra report included.

are you installing as adminstrator?? have you done a COMPLETE uninstall and reinstall?? this problem has to be related to your system somehow, it is not widespread and seems pretty isolated.
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  #3  
Old 10-20-2010, 12:17 PM
David Sabine David Sabine is offline
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Default Re: Three problems since 8.0.4 - Sandra report included.

Hello,

I am installing as an administrator.

I have NOT done a complete uninstall and reinstall. You're referring to just Digi software right? Not the entire operating system, etc.?

If I must uninstall and reinstall, then I'm tempted to revert to 8.0.3 and just login all my users as administrators on the machine. 8.0.4 doesn't appear to be very reliable.

Also note, this thread indicates that I'm not the only person suffering from this sort of problem: http://duc.avid.com/showthread.php?t=277986

Last edited by David Sabine; 10-20-2010 at 12:19 PM. Reason: added link to other thread
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  #4  
Old 10-21-2010, 06:04 PM
David Sabine David Sabine is offline
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Default Re: Three problems since 8.0.4 - Sandra report included.

Quote:
Originally Posted by guitardom View Post
have you done a COMPLETE uninstall and reinstall?? this problem has to be related to your system somehow, it is not widespread and seems pretty isolated.
Since we spoke last, I have uninstalled the Pro Tools software and plug-ins completely. I then REinstalled Pro Tools 8.0 and updates + plug-ins up to 8.0.3cs2. The system is working again. I will NOT upgrade to 8.0.4 or 8.0.4cs2.

I am convinced that this problem I was having may be related to my system's specific configuration but I'm of the opinion that the *CAUSE* is not within my system. If Pro Tools works properly up to 8.0.3 but 8.0.4 does NOT, obviously the key to the problem is within the software.
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  #5  
Old 10-21-2010, 06:38 PM
albee1952 albee1952 is offline
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Default Re: Three problems since 8.0.4 - Sandra report included.

I remember a post regarding Vista and SP2 and the fix was to install/run Pro Tools in Vista SP1 compatibility.
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  #6  
Old 10-22-2010, 06:49 AM
welshevo welshevo is offline
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Default Re: Three problems since 8.0.4 - Sandra report included.

i had major issues with Admin and Vista here is an old post i suggested a few months back it may help it may not ? give it a go?

http://duc.avid.com/showthread.php?t=251800

hope it can sort things out :)
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  #7  
Old 10-22-2010, 11:44 AM
David Sabine David Sabine is offline
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Join Date: Apr 2009
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Default Re: Three problems since 8.0.4 - Sandra report included.

Hi welshevo,

Thanks for that link - it's interesting.

However, I've decided I'll stay at 8.0.3cs2 until I hear that 8.0.(next) is stable.
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