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One or more licenses to surrender cannot be found in your account
I am trying to surrender my previous license (10+9 Bundle) for a Pro tools 10/11/12 (NT). But when I click complete, it comes up with this message: One or more licenses to surrender cannot be found in your account. I've seen a few posts around asking a similar question but have found no solutions yet. Can anyone suggest how I could fix this issue?
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